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Form of workAbout the Company:
Hikvision is a world leading IoT solution provider with video as its core competency. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets.
Hikvision has established one of the most extensive marketing networks in the industry, comprising 66 overseas regional subsidiaries, to ensure quick responses to the needs of customers, users and partners, and for the purpose Hikvision Australia was established in 2013.
About the Role:
We are looking for strong performing, highly motivated & experienced candidates who is seeking challenges and international exposure in their career path.
Job Responsibilities:
- Provide quality Technical Support such as selecting products, on-site support, requirements collection and analysis, designing solution, PoC support and product/solution demonstration
- Troubleshoot to ensure all customers’ issues are resolved timely
- Deliver product promotion to customers regularly including new feature and new product introduction, demonstration, marketing activities and trainings
- Partner with customers to support on project delivery and maintenance requests including installation guide, function demonstration, operation guide and issue resolving service etc.
- Deliver a professional level of service at all times and record each case
- Prepare correspondence and/or reports as required
- Communicate and coordinate with Region and HQ R&D, Technical Support team for achieving customer’s specific requirements
- Provide training or coaching to distributors’ Technical Support team to develop their ability of problem solving
- Product and solution local testing for new product introducing
- High quality achievement based on quarterly performance KPI plan
Role Requirements:
To be successful for this role you must be able to display the following:
- Fluent in both English and Mandarin
- At least 2 years' practical experience within electronic security or ICT industry
- Strong IT/IP skills
- Solution driven and high attention to details
- Excellent interpersonal and communication skills
- Team player with a commitment to the duty
- Outstanding customer service skills
- High hands on and learning ability
The new tech support will receive Product Training upon commencing in the role.
Join us now by clicking APPLY NOW below.
Due to the high volume of applicants only shortlisted candidates will be contacted.
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