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Form of workAbout the business and the role
Fronius Australia is an international organisation with over 60 years of experience. A global leader in renewable energy and sustainability, our company is a well-known and trusted brand within the Solar Industry.
An exciting opportunity has become available to join our friendly and dynamic team based in Subiaco, Perth. As a National Technical Support Engineer, your experience, qualifications and commitment will be highly regarded, and contribute to the organisations on going success.
Benefits:
- Company that cares about its people and provides a great working environment
- Flexible Working Arrangements
- Great Place to Work Certified
Job tasks and responsibilities:
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Design of residential and commercial solar power generation systems using in house software and tools
- Overseeing post solar installations and ensuring systems are commissioned as per the relevant Australian standards
- Developing, updating and managing technical documentation for commissioning of our products and also for integration of third party electrical and communication devices with our products
- Assist in developing the Technical Support process of the business
- Assist in Sales Exhibitions and Trade Fairs
- Liaise with Technical Support International
Skills and experience:
- Ability to handle high volume phone calls and emails.
- Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
- Good organisational skills
- Solid technical understanding of Solar PV and electronics
- The ability to prioritise and problem solve
- Eagerness to support all team members as required
- Direct Solar Industry experience an advantage
- Experience in a role which required inter department communication and coordination an advantage
- Relevant qualification in electronic engineering and renewable energy equivalent
- Strong work ethic
- Strong Microsoft windows and office skills
- Microsoft Dynamics CRM experience an advantage
- Ability to work autonomously as well as part of a team
- Solutions based mindset
- Proactive attitude
- Solar industry experience an advantage
If this role sounds like you, we'd love to meet you.
