AddressQueensland Rail is one of the largest employers in Queensland. Our diverse range of roles and locations mean that we have a unique opportunity to employ dedicated team members from a variety of backgrounds and skill sets.
We encourage a safe, innovative and inclusive environment where you can deliver a quality service while seeking out and achieving your own career goals.
Benefits:
- Permanent full time role with a company with over 150 years of history.
- Flexible work options including Hybrid.
- Starting salary from $116,899 plus 12.75% Superannuation (salary set to increase from 1 March 2024 in accordance with our EBA).
- Free Citytrain travel to work and discounted rail travel for yourself and your dependents.
- Employee Assistance Program covering career and personal professional support services.
- Health and wellbeing programs including Fitness Passport.
- Long service leave entitlements on completion of 7 years continuous service.
- Equal opportunity leave, paid parental/partner leave.
Queensland Rail are looking for someone to join our Operational Systems Engineering team in the role of Technical Support Engineer, this role along with the team will have a direct focus on supporting Real Time Information Systems (RTIS) domain administration and incident management specific to our passenger information and entertainment systems. This is a permanent full-time role.
About the team:
Our Operational Systems Engineering team are involved in all parts of the Software and Hardware Development Lifecycles in the development and maintenance of computer-based mission critical systems for Queensland Rail. These systems include Train Control, 25kV Overhead Control, CCTV, Tunnel Ventilation and Passenger Information and Entertainment systems.
A typical day in this role will involve a mix of tasks such as:
- Providing hardware support and configuration for various systems, including setting up new PCs, maintaining servers, and managing lab equipment.
- Managing Jira incidents by monitoring and addressing incoming tickets, prioritizing them based on severity, investigating reported issues, and providing timely updates to stakeholders.
- Handling support requests from users, addressing their technical issues promptly and efficiently.
- Updating records of support activities, including incident details, resolutions, hardware configurations, and software installations.
- Administering RTIS domain, which includes monitoring and managing network infrastructure, ensuring smooth operation, and troubleshooting any issues that arise.
After the initial transition period into this role, there will be a requirement for you to be available and willing to be on-call outside of (and additional to) standard business hours to provide 3rd line support for mission critical systems. Allowances and penalty rates applicable as per the EBA.
About you:
- Experience in Technical Support roles, preferably in a rail environment or similar large operational organisation with a focus on hardware support, system administration, and incident management.
- Strong technical skills in areas such as system administration, hardware configuration, troubleshooting, and familiarity with incident management tools like Jira.
- Knowledge of real time information system domain administration and relevant tools and technologies.
- Excellent communication and customer service skills, with the ability to effectively interact with users and resolve their issues.
Qualification requirements:
- Bachelor Engineering Electrical/Computer Degree*
- Relevant certifications or qualifications in IT support, system administration, or incident management would be a plus.
*Professional engineering qualifications must be recognised under the Washington Accord or demonstrated by ‘an entry to practice competently’ having been awarded to you by Engineers Australia and accepted by Queensland Rail.
Position Description
Sounds great, what next?
Please apply to Technical Support Engineer (7223) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thursday 14th March 2024.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Cynthia Mackenzie via the phone number or email below.
Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements. Multiple vacancies may also apply to this advertisement.
To learn more about this Queensland Rail career opportunity please contact Cynthia Mackenzie with your specific enquiry via ***************@qr.com.au Please do not email your application. We can only accept applications received via our website.
