Technical Support Engineer (Maintenance Watch)

About Us
Alliance Airlines is an ASX listed company and is Australasia’s leading provider of contract, charter and allied aviation and maintenance services currently employing more than 1000 full time staff. With a fleet of over 70 aircraft and 8 operational bases nationally, Alliance provides essential services to mining, energy, tourism and government sectors.
We have operational bases in Brisbane, Townsville, Cairns, Melbourne, Adelaide, Perth, Darwin and Rockhampton and a dedicated engineering base located at Brisbane Airport.
Alliance Airline’s success is attributed to the extensive experience and complete dedication of our team. Each member of our network takes great pride in providing the highest standards in safety, reliability, and operational performance for our valued clients.
The Role
We have a rare opportunity for an experienced Technical Support Engineer (Maintenance Watch) to join Alliance Airlines in Queensland.
This role provides Technical Support in relation to maintenance work package’s, aircraft defects, and engineering technical requests. The successful person will also need to provide oversight of deferred defects and coordinate resources and technical input to ensure closing actions occur within optimum timeframes, as well as provide assistance with aircraft charter requirements.
The Responsibilities
* Promote High Dispatch Reliability & On-Time performance by ensuring AOG rectifications are expedited and coordinated efficiently to optimise scheduled operations.
* Promote High Dispatch Reliability & On-Time performance by ensuring oversight and Technical Support of scheduled work packages and defects arising.
* Line Scheduled Maintenance & Deferred Defects are reviewed prior to due date
* Ensure Maintenance Records are reviewed upon same day as receipt or next working day
* Provide support in relation to technical requests raised via the CAMO database.
* Ensure the timely recovery of unserviceable aircraft thereby minimising disruption to the schedule.
* Review all MELs and ensure that the MEL has been correctly applied.
* Monitor the Deferred Defect report and MEL control document to ensure they are kept up to date.
* Assist with planning and coordination of appropriately approved engineers, spares and tooling for MELs and deferred defects to ensure clearance within appropriate timeframes.
* Where recovery of an aircraft impacts the schedule, formulate an action plan in liaison with operations to minimise disruption.
* Advise stakeholders of operational limitations due to maintenance condition of effected aircraft.
* Prompt identification & reporting of anomalies & issues to the Technical Support Manager & Continuing Airworthiness Manager
* Liaise with Sub-Contract maintenance organisations as required to achieve operational requirements.
* Monitor and liaise with Line Maintenance Managers, Senior Base Engineers, Duty Engineers and Supervisors from all stations to ensure effective communications and troubleshooting are carried out on all Alliance aircraft.
* Liaise with Alliance Fleet Captains and crews to ensure queries and problems are recorded and action taken to the relevant channels.
* Liaise with the Continuing Airworthiness Manager and applicable Alliance Departments and Sub-Contractors regarding applications for concessions, permissible unserviceability, one off variation to system of maintenance, permits to fly and design approvals.
* Liaison with Quality Assurance regarding any temporary Maintenance Approvals, if required
* Plan maintenance aspects of charters, including liaising with Maintenance Planning & Operations, arranging Engineering Support, create charter brief documents and sending required training packages.
* Assist in development and revision of Engineering Training Packages
* Advise Continuing Airworthiness Manager immediately when a Major Defect or non-compliance occurs when advised by Engineering.
POSITION REQUIREMENTS
Qualifications:
* 5 years minimum as Licensed Aircraft Maintenance Engineer on either Fokker F28 and/or Embraer E190 is preferred
* 10 years total in aviation in a similar environment is desirable
* 4 years minimum in supervisory capacity is preferred
* Licensed AME on Alliance Aircraft types is preferred
Knowledge & Experience
* Well-developed computing skills, particularly Microsoft office suite of programs
* Experience in the aviation industry, particularly Maintenance Control.
* Willing to assist with maintenance issues, questions and requests for advice during emergency situations or outside business hours.
Why Alliance Airlines?
From our ground staff to flight attendants, corporate staff/other staff, managers and directors, we share a down-to-earth philosophy of working towards a common goal of providing a safer, premium flying experience for customers while creating a thriving work environment where our employees feel valued.