Technical Support Engineer

Position: Technical Support EngineerJob Description:What you will be doing at ArrowYour job will be to provide Technical Support via email/telephone/remote sessions to our global customers. Working primarily on CloudHealth Broadcom technologies, you will deliver our range of Technical Support services and investigate any issues that arise. Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors. Your activities will include:

• Provide 1st & 2nd line Technical Support via email/telephone to our global customers.
• Resolve escalated support incidents from our customers and partners.
• Replicate customer configurations as required to troubleshoot complex errors.
• Progress simultaneous high-profile/high-priority issues.
• Undertake to develop and maintain technical skills in selected products.
• Undertake training to achieve and maintain accreditation in selected products.
• Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations and resolve faults.
• Completely and accurately document all work activity in the customer support tracking system.
• Demonstrate superb customer service skills, being sensitive to customer concerns whilst managing the interaction in a confident manner.

Who we are looking forThe ideal candidate would be someone passionate about FinOps platforms. In this role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.Therefore, what is essential for us:

• Excellent English language skills both written and verbal.
• Previous experience in busy Technical Support departments.
• A thorough understanding of FinOps functionalities and platforms.
• Excellent interpersonal and communication skills: face-to-face, telephone and written.
• Excellent customer service skills & strongly motivated to help customers.
• The ability to acquire skills and develop quickly is essential.
• Team player, able to solve problems and work effectively both within a team and individually as necessary.
• Flexibility to adapt to changing demands in a technical direct customer-facing role.
• Foreign languages skills – nice to have.
• Willingness to work outside of normal business hours.

What is in it for youAs one of FORTUNE's Most Admired Companies for the 23rd time, we recognise that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation and a solid benefits package:

• Inclusive, supportive, collaborative, and high-performing team environment, with a strong open-door policy.
• Additional paid leave on top of statutory leave entitlements such as birthday leave, wellness leave, parental leave, study leave and charity leave.
• Group life insurance
• Employee Award Program for outstanding performers
• Employee engagement events
• Employee Assistance Program (EAP)
• Hybrid work arrangement
• Parking
• Free LinkedIn Learning access for your continuous development

About UsArrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.Arrow ECS ANZ is one of the industry's leading distributors of IT products, specializing in security, networking, storage, unified communications, and product service renewals. Currently Arrow ECS employs over 50 staff members in Sydney, Melbourne, Brisbane, Perth, Canberra and Auckland. The company's flat management structure, open door policy, open communication and focus on staff development and career progression have created a uniquely fresh and innovative working environment and culture. Learn more at https://www.arrow.com/ecs/au/.For more job opportunities, please visit https://careers.arrow.com/us/en.Diversity & InclusionArrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender identity or intersex status, age, sexual orientation, national origin, breastfeeding status, veteran or disability status.Location: AU-Chatswood, Australia (Help St)Time Type: Full timeJob Category: Engineering and Technology