AddressTechnical Support Engineer
· Fortune 500 cloud based blue chip organization
· 12 months contract opportunity- with a high potential to go permanent
· Only PR/citizens will be considered for this role
· Offering: $300/day including super
· Location: Sydney CBD- hybrid work model
Responsibilities:
- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries in a timely efficient manner
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary
- Identify self-service documentation gaps
- You will provide support for ServiceNow Store Applications
- You will manage multiple cases daily
- You will assist peers with their cases
Requirements:
- 2 - 4 years working within an IT environment
- Prior experience working in a Technical Support environment over phone, using technical skills to resolve end user issues on a first call resolution basis
- A good understanding of the ServiceNow platform is an advantage
- Experience with using and troubleshooting SaaS applications.
- The ability to communicate effectively with people at all levels
- The ability to have difficult conversations with customers
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to *******@welovesalt.com for a confidential discussion.
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