Technical Support Engineer

IT Support

ARCQ Talent has a unique Support Opportunity. An excellent organisation, that's seen as an industry leader within Construction and Development. This broad hands "Technical Support Engineer” role working with a close-knit team passionate about customer experience and the latest technology.
About the Role:
In this role you will work in both an internal stakeholder and external vendors, providing IT support across system, networks, and security. The role will be blended between project and BAU aligned task with the majority of the role having a technical focus with respect to Level 2/3 support across 365, Azure, SharePoint, Windows, Enterprise mobility and all systems and network related issues.
Your Responsibilities:

• Set up of new sites & upgrades to existing sites
• Build and configuration of servers and deploying of servers on site
• Administration of the Groups, Active Directory environment
• Completion of Change request forms and project documentation
• Administration of Exchange online/O365.
• Administer and maintain the company’s backup platform
• Ability to administer new platforms quickly and to work with systems administration tools
• Work with and administer virtualised server platforms
• Follow Standard Operating Procedures in all relevant areas of IT
• Contribute ideas towards process improvement/enhancement

About You:

• Proven ability to install and maintain IT hardware and software.
• Proven ability to troubleshoot and diagnose problems and follow through to resolution.
• Install, configure, test, and/or relocate network hardware and software, to corporate standards.
• Knowledge of Veeam and other backup tools.
• Knowledge of Exchange online/O365.
• Knowledge of VMWARE platforms
• Knowledge of Windows Server including 2008R2 and later
• Respond to and troubleshoot problems related to systems hardware and software
• Knowledge of data communication terminology, equipment, and applications.
• Knowledge and working experience with network protocols, i.e. TCP/IP

Nice to have:

• Passionate about Customer Service and delivering Solutions
• The want to continuously progress and remain current with technology and certification
• Excellent Communication skills - both written and verbal
• Ability to use initiative, work as part of a team or work unsupervised