Address- Assists local Distributor Manager (DM) to support distribution/channel partners in resolving complex technical issues (or escalated field issues), not limited to machine pre-sales application solutions, softwares and system integration matters.
- Technical case management responsibilities over Sales Force Dot Com (SFDC)
- Be the “go-to” person in answering questions from customers and/or prospective customers about the features and capabilities of our software and hardware.
- Interface between Videojet (VJ) R&D team and our distribution/channel partners/GSA customers
- Bridge customer needs and requirements with our internal development and engineering team to find a solution
- Bring project specifications & technical accuracy to the discussion table
- Creation and handling of CAD drawings and documentations
- Support installations with partners’ field tech support if needed
- Have passion in always seeking for potential opportunities in the market, working closely with the local DM
- Organize meetings with VJ distributors if required, to support any further business developments
- Provide technical training to VJ channels/distributors and customers
- Participate in sales and technical meetings with partners and DM
- Create training curriculum, materials and presentations for channels/distributors
- Keep up with new VJ technologies and able to support others with those (like cameras, reject station, etc.)
- Provide strong service and technical advice to ensure partner and customer satisfactions.
- Strong continuous improvement mindset
- Willing to travel most of the working time within Australia and New Zealand
- Holds a valid work permit in the country
- Perform any other tasks as assigned.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
