AddressPractice Site:
- Vet Direct Services
Vet Direct Services
Are you an RVN who wants to use and share your clinical knowledge to support other clinics?
At Vet Direct we are looking for a Technical Support Nurse on a permanent basis. We're seeking someone who can use their nursing experience to provide Technical Support across our business.
Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare.
Working Hours: Monday to Friday 37.5 hours a week, no weekends or evenings. Part-time hours considered for the right candidate.
The key aspects of the role include:
- Gain and maintain extensive knowledge of our equipment and products
- Accurately and confidently, deliver Technical Support and training to customers and sales teams
- Develop Technical Support libraries and training videos on the use, maintenance, calibration and troubleshooting of equipment
- Working alongside our marketing team to provide information leaflets on new equipment and support our website
- Supporting the repairs department and liaising with manufacturers to resolve technical queries and warranties
- Co-ordinating the loan service for equipment
- Maintain and share accurate records on equipment that develops faults during warranty period
Skills and experience required:
- Qualified, preferable Registered Veterinary Nurse
- Excellent oral and written communication skills, with use of Microsoft software and Teams
- Well organised with a methodical approach to prioritising workload
- Team player with a high level of dedication and a positive outlook
- A determination to understand and gain hands on experience with the full equipment range
- Problem solver with an eye for detail
Location: The office is based in Newcastle upon Tyne
In addition to a starting salary of £27,000 per annum, we offer a range of company benefits including;
- Up to 7 weeks annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave or sell one weeks leave
- Receive an extra days leave each year in your first 5 years at CVS
- Company workplace pension scheme
- Discounted gym membership
- Cycle to work scheme
- Save As You Earn
- CVS Refresh
- Staff discount of services, medication and food
Would you like to join our team?
If so, please click apply now and we will be in contact with you shortly.
