Technology Support Officer

***Two Positions Available***

Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.

The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance and flexible work options at home or at one of our many locations across Queensland. We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions in addition to advertised salary range. So bring your big ideas, creativity and desire to have a true impact - join the Frontline & Digital Division at Queensland Police Service and unleash your imagination!

The core capability requirements for this role are:

• Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
• Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
• Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
• Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
• Assist with Technology Support and technical specifications for BAU and project related activities.
• Participate in the implementation of technology refresh and technology uplift activities.

Role Requirements:

Technical/ Operational/ Educational experience:

Highly Desirable:

Minimum of 3 years' experience in an enterprise-scale ICT services environment.

Desirable:

Knowledge of ITIL framework;
Knowledge of mobile device technologies;
Knowledge of Windows Server (2008 and above);
Knowledge of Windows 7 / SOE and above;
Knowledge of ITSM tool management for IT service delivery.

Other:

This position is required to:

• Undertake on-call duties, overtime and work outside normal business hours;
• Travel intra and inter-state as needed;
• Possess a current open Queensland “C” class driver's licence;
• Participate in deployments and 24/7 roster during emergency and major incident events;
• Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).

SFIA Skills:

The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age ( https://sfia-online.org/en ) (SFIA) Framework relevant to this role:

Level: 2
Skill Code(s)

ASUP: Application support HSIN: Systemsinstallation/decommissioning ITOP: IT infrastructure
NTAS: Network support

Further information can be found on the SFIA ( https://sfia-online.org/en/sfia-8/all-skills-a-z )site by searching for the ‘skill' code (e.g. ITMG) and then referring to the skills listed under the applicable ‘level' e.g. level 5.

Applications to remain current for 12 months.