Address- Job security and a permanent full-time opportunity based in Orange!
- Join our Projects, Technology & Transformation Team, assist in forming procurement strategies to optimise technology across LiveBetter!
- Assure good user experience with deployed devices via proactive monitoring via end-point management tools.
LiveBetter Employee Benefits include
- Salary Packaging (increase your take home pay)!
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
About the team
The Projects, Technology and Transformation unit consists of several teams including Business Innovation, Business Support and Claiming, Technology Services and Digital Modernisation. The Projects, Technology and Transformation unit is committed to simplifying our processes and systems, fostering a culture of continue improvement within the organisation, and improving the way in which we support our customers and the communities.
About the role
The role of the Technology Support Officer is to actively manage hardware and software assets within the organisation. This includes planning, monitoring, and recording software licenses and/or hardware assets to ensure compliance with vendor contracts. The Technology Support Officer will also help assure good user experience with deployed devices via proactive monitoring via end-point management tools such as Microsoft InTune.
The Technology Support Officer will assist in forming procurement strategies to optimise technology spend across LiveBetter. The Technology Support Officer also develop and make recommendations to improve procedures for tracking LiveBetter assets to oversee quality control throughout their lifecycles.
Some key accountabilities of the role include:
- Develop strategies to implement plans for auctioning, recycling, or disposing of obsolete assets.
- Periodically review and evaluate the Technology asset management processes. Provide process improvement recommendations to Technology Service management.
- Participate in evaluation of asset management systems as required.
- Obtain and collate pricing, terms and conditions of sale, and warranties of goods and products with key suppliers and vendors. Prepare purchase recommendation that align with LiveBetter’s organisational objectives.
- Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts, according to processes and procedures currently in place.
- Maintain an accurate asset register of Technology devices and software.
What LiveBetter needs from you
You are no stranger to building strong relationships with key stakeholders and you possess impeccable written and verbal communication skills. You are committed to providing a high level of customer service and your interpersonal skills are second to none. We would love to hear from you if you are a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day-to-day work life.
To be successful in this role, you will also have these skills and experience:
- Relevant Industry Certifications (Microsoft, CompTIA, Cisco) or Tertiary qualifications in Information systems, Data Analytics, Logistics or Procurement; or minimum 3 years’ experience in a technical or similar asset management or Operations role
- Proven experience in vendor management
- Experience in end-to-end lifecycle of technology device management.
- Knowledge and experience in process improvement using technology.
- Knowledge and experience with asset management software.
- Solid working knowledge of current IT technologies across a wide variety of areas including, network, PC hardware & peripherals and Apple mobile devices.
- Demonstrated ability to manage own workload within a technology environment as part of a high performing team.
You will be required to undertake and pass a National Criminal Check and pre-employment medical / functionality assessment (including drug and alcohol screening). You will also be required to obtain a NSW Working with Children Check.
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum three pages that address the following two targeted questions:
- Please outline a time when you have implemented a change process. What was the improvement and what was the outcome?
- Please provide an account of when you have been required to deliver customer service and/or Technology Support services in a high-volume deadline driven environment. How do you ensure smooth day to day functions?
Closing date: 11:59pm, Thursday 23rd May 2024
Enquiries: Mike Colgan – Service Delivery Manager: 0437 622 ***
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/
