Technology Support Officer

Closing Date: 11:59pm AEST 26 April 2024. Status: Permanent Full Time Salary: $81,211.85 to $89,344.27 plus 11% superannuation (note salary will increase by 3.5% and superannuation by 0.5% in July 2024) Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Service Desk team within Information Management and Technology Services is seeking a Technology Support Officer.

  Purpose: The Technology Support Officer will provide efficient and effective technology end user support services with a focus on customer experience; and will undertake work in the background to ensure the technology environment is maintained and fit for purpose. About the role: The Technology Support Officer will: As a member of a team, provide first point of contact and customer support services for any aspect of technology services.   Utilising the ITIL framework and the IT service ticketing tool, achieve effective resolution of all incidents, service requests, problems…

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