Address- $89,120 to $96,497
- Ongoing, full-time
- Both Gardens Point and Kelvin Grove campuses
- Reference number: 24430
- Term: Ongoing, full-time basis
- Remuneration: $105,466 to $114,196 pa (HEW6) (inclusive of $89,120 to $96,497 salary pa, 17% superannuation and 17.5% recreation leave loading)
- Location: Both Gardens Point and Kelvin Grove campuses
- Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.
Who are we looking for?
We are seeking a Senior Client Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division.
The Senior Client Services Officer plays a key role in supporting the QUT Student Services department including the QUT Medical Centres by ensuring exceptional client service, as well as efficient information, operational and administrative services. This position supports the Business Services Coordinator to implement a range of administrative initiatives and projects for the department. The Senior Client Services Officer plays a key role in leading the Client Services team, providing day-to-day support to ensure the delivery of a cohesive client focused service across our student and medical service sites.
About us
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy. The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE).
The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff. Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling, Disability Support, International Student Support, Welfare Services and QUT Medical Centres..
What you need to succeed
- Education, training and/or experience equivalent to completion of a degree with subsequent relevant work experience.
- Demonstrated experience in the review, implementation and evaluation of business systems and processes to deliver effective professional services to clients.
- Experience in supporting a service delivery model for the Student Services Department, including the operation of a health and medical service.
- Highly developed written and oral communication and interpersonal skills, including the ability to work collaboratively with others and effectively liaise and negotiate with a diverse range of clients and stakeholders.
- Proven digital literacy using a range of applications and databases, including the ability to gather, interpret and analyse data.
- Demonstrated high level planning and organisational skills with the ability to manage multiple tasks with competing deadlines.
Life at QUT
We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation.
- Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Leave loading of 17.5%.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
- We see diversity and inclusion as our strengths.
- Explore more benefits of life at QUT.
Belong at QUT
In support of our Indigenous Australians Employment Strategy, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career.
We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength – see our commitment. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.
Job opens: 14-May-2024
Applications Close: 28-May-2024 at 11.30pm
Find out more and apply by clicking Apply or the link below.
View the job details at: Queensland University of Technology - Senior Client Services Officer (nga.net.au)
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