Telecommunications Coordinator

The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Environment

• Microsoft Teams Telephany, using on-Premises AudioCodes SBC’s
• Genesys cloud based Contact Centre

The Opportunity

The Telecommunications Coordinator is responsible for:

• managing and co-ordinating modern hybrid Cloud and legacy Telecommunications Contracts and Services to ensure the availability, currency, and optimal performance of Telecommunications Services to meet the Department’s business needs,
• planning, managing, and undertaking Telecommunications Projects from initiation to implementation, ensuring Telecommunication developments and new initiatives are in accordance with specifications and meet the appropriate Standards and Procedures, and
• documenting processes, creating and maintaining Knowledge Base articles and providing guidance and training in Telecommunication activities to staff and Contractors to ensure appropriate knowledge transfer.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Boyd Robinson, Manager Infrastructure Services on 0409 394 ***.

There is currently 1 fixed term opportunity available for immediate filling for a period of 3 months, with the possibility of extension and/or permanency.

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current comprehensive resume/CV.
2. A two [2] page written application addressing all the Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Nijole West, HR Consultant via email *************@communities.wa.gov.au.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 ***

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

The Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women and youth.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Nijole West. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments:
- Application Form
- Information for Job Applicants
- JDF - Telecommunications Coordinator - L6

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