AddressTENANCY OFFICER
12 Month Contract
ABOUT THE ROLE
This role is responsible for delivering high quality customer service in all areas of tenancy management within a housing portfolio with the purpose of achieving sustainable tenancies and creating opportunities for customers to prosper in vibrant communities.
Your key responsibilities in this role will include:
- Provision of excellent tenancy management in a high-volume environment, through the holistic management approach from customer sign up, settling-in visits, proactive portfolio and case management, and enhanced customer engagement
- Maintain quality homes and improve the environment of the property portfolio through conducting wellbeing visits, ensuring a case management approach towards the accurate recording and reporting of the outcomes of customer health and wellbeing visits, tenancy sustainment capabilities, repairs and maintenance issues, block meetings and communal upgrades.
- Building and maintaining effective relationships with external support agencies, partners, safety networks and customers to achieve tenancy sustainment, and
- Knowledge and experience of managing complaints, ensuring timely responses to customer enquiries, complaints and grievances.
WHAT WE LOOK FOR IN YOU
You are collaborative and outcome focused with high levels of empathy and developed interpersonal and written communication skills. You will have experience pioneering quality customer service in a high-volume work environment and will have demonstrated your ability in relating to people from a diverse range of social and cultural backgrounds.
To be successful in this role, you will need to:
- Demonstrate experience of communicating clearly in all formats with excellent report writing skills,
- Demonstrated advocacy skills and a high degree of empathy
- Have field work experience supporting customers in their homes.
- Demonstrated experience and knowledge of social housing, The NSW Residential Tenancy Act 2010, National Rent Affordable Housing Scheme, Affordable Housing and experience in NSW Civil and Administration Tribunal (NCAT), and
- Be self-motivated, and pride yourself on being efficient, effective, customer focused and a team player.
- Preferred- Certificate III in Welfare or equivalent housing related qualification
- Have experience with Microsoft packages and tenancy management systems,
- Have a NSW Driver's licence and a comprehensively insured vehicle.
WHAT YOU CAN LOOK FORWARD TO
We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.
Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
WHY WORK FOR HUME COMMUNITY HOUSING?
Our purpose is to create opportunities for people to prosper.
As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.
We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.
From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.
We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.
You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.
At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.
NEW OPPORTUNITIES
Hume’s 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.
This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.
OUR TEAM
We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.
We are a diverse, dedicated, commercially minded and customer focused organisation. We also believe that a good employee experience directly translates into a good customer experience.
If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation.
We are Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed
Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land including Dharawal, Cabrogal, Wonnarua, Worimi and Awabakal peoples and the Dharug Nation whose lands Hume operates within. We pay our deep respect to the Elders past and present and emerging and acknowledge their continuing connection and contribution to the lands and waters.
Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.
As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status.
