Tenancy Officer

Wesley Community Housing

• permanent part-time position (Monday to Friday)
• based in Newcastle, NSW with some travel to other sites required
• opportunity to use your tenancy and property management skills to make a difference.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from accommodation services, child and family care, counselling, employment, training and education, aged care and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

About the program: Wesley Community Housing

Our passionate and friendly community housing team provide homes for people and families on low to moderate incomes across NSW. We partner with organisations and tenants to: 

• support successful tenancies 
• contribute to more connected and strengthened communities 
• increase opportunities for tenants.  

More information on our community housing activities can be found at: www.wesleymission.org.au/find-a-service/housing-and-accommodation/community-housing 

About the role

Our passionate and friendly community housing team provide property and tenancy management services for some of the most vulnerable members of our community, helping to secure safe and affordable housing options.

We are looking to employ a Tenancy Officer with an empathetic, solution focused and positive approach. This fast paced and varied role will see you managing a tenancy portfolio from allocation to tenancy management and exit and a leasehold portfolio directly with agents for a range of Wesley Mission programs.

Reports to the Housing Lead – Newcastle, Wesley Community Housing.

Key responsibilities include:

• undertaking tenancy management activities for allocated portfolio
  • conducting viewings, routine inspections, ingoing and outgoing condition reports
  • preparing tenancy agreements
  • carry out regular rent and lease reviews
  • managing tenancy breaches including rent arrears and anti-social behaviour
  • prepare for and attend NCAT hearings to request specific performance orders and tenancy terminations.
• managing the leasehold portfolio including:
  • sourcing and acquiring leasehold properties
  • undertaking ingoing condition inspections
  • ongoing relationship management with Real Estates/Landlords
  • coordinating maintenance with Real Estates/Landlords
  • coordinating exit and make good of properties including outgoing condition inspections.

Essential criteria

• relevant qualifications or experience in Property Leasing, Tenancy Management or Administration
• very strong interpersonal skills, particularly assertiveness, diplomacy, mediation, and negotiation
• self-direction including initiative and the ability to prioritise activities
• demonstrated experience in analysis and problem solving
• exceptional organisational skills, attention to detail and follow through
• well-developed verbal and written communication skills with the ability to communicate across a variety of mediums to people to all levels, including management, staff, tenants, and other stakeholders
• ability to work unsupervised as well as an effective team player with a positive can-do attitude in a fast paced and changing environment
• competent knowledge and application of the Microsoft Office environment
• satisfactory National Criminal History Check clearance
• current unrestricted drivers’ licence and access to a motor vehicle to use for work (kilometre reimbursement will be paid).

Desirable skills/knowledge

• demonstrated experience of tenancy and property management working within community housing and/or private rental sector including representing the landlord at NCAT
• demonstrated knowledge of the Residential Tenancies Act 2010
• experience with databases, CRM, housing systems.

Remuneration

Salary and conditions of employment are based on the Social, Community, Home Care and Disability Services Award 2010 with generous salary packaging opportunities. Kilometre reimbursement in line with the Social, Community, Home Care and Disability Services Award will be paid for kilometres travelled for work.

Closing date

22 February 2024.

How to apply

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria. For further information, or to apply, please contact:

Kris Eisenhauer, Housing Lead Sydney

Email: ***************@wesleymission.org.au

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.