Trainee Customer Service Officer (Leap)

LEAP into your career and join us!
Council's Lismore Employment Acceleration Pathways (LEAP) program is dedicated to creating local employment opportunities within our community for those looking to start or change careers.
We #backlismore careers and encourage people who are motivated and passionate about their chosen career and who actively want to contribute to a positive future of Lismore City Council and its community.
Through the program you will work towards gaining a nationally recognised qualification, with a combination of on-the-job experiences and mentoring in addition to classroom and online learning.
Where you fit in and the difference you can make
A customer Service Officer traineeship with Lismore City Council offers a unique opportunity for you to kickstart your career in public service. As a trainee you will gain invaluable experience handling diverse customer enquiries, resolving issues and fostering positive relationships with the community. You will work with a great team that are committed to providing comprehensive training and mentorship.
You will be working and studying to complete a Certificate II in Business Administration within the industry. There’s no substitute for learning on the job. Traineeships are a great way to start your professional career.
Curious about what our Customer Service Traineeship can offer you? Dive into this video featuring one of our outstanding staff members who thrived during their time with us! Discover first hand the skills they acquired and the experiences that shaped their journey. Get inspired and envision yourself as the next success story at our Council!
What you'll need to be successful

• Be eager to learn and demonstrate your enthusiasm for the role.
• Be curious, ask questions, and be open to gaining new knowledge and skills.
• Be able to express your ideas clearly and listen actively to others.
• Be committed to learning on the job and in the classroom.
• Work well within a team.

For the Trainee Customer Service Officer position description
Our LEAP program is open to people of all ages and abilities; whether you are leaving school, looking to re-enter the workforce, or are wanting a change of career.

• Applications for the role close on Monday 1 April 2024 @ 9am.
• Assessment Centre for the role will be held in the week beginning the 8th April 2024.

For more information, please contact Craig Yarrow, Coordinator Customer Contact 02 6625 0500.
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