Address Your new company At the heart of this organisation is community and this established Council is seeking a superior Customer Service Officer who values this. A creative community with diverse and harmonious neighborhoods they are proud to be made up of different cultures, ideologies and experiences that defines them.
Your new role
Your new role working as a Customer Service Officer, you will;
Provide friendly, responsive & accurate information, advice & service to customers via the contact centre
Accurately capture requests, manage customer enquiries, complaints, and applications
Always deliver an excellent customer experience, ensuring client needs and service targets are met or exceeded
Develop positive and collaborative working relationships within the team
What you'll need to succeed
To be successful as a Customer Service Officer, you will have;
Experience within a call centre is a must.
Certificate IV in Customer Service is an advantage
Strong attention to detail and demonstrated ability to operate effectively across multiple functions
Fantastic written and verbal communication skills
The ability to work autonomously, multi-task, prioritise and manage time effectively
Strong respect for confidentiality and privacy requirements
What you'll get in return
If you are successful in this role, you will receive a:
Fantastic opportunity to work for a NSW Government Organisation
Position that is Monday-Friday, standard business hours
3-month Temporary position with the potential to extend
Competitive salary from $35/hr + Super
Supportive and community-based team who enjoy working and have fun!
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
