Records And Results Officer

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.

What's the job?
The Records and Results Officer will provide expert administrative support across all of the core student administration processes, enabling the campus teams to focus on customer service delivery. The role supports students studying on campus and online and also provides outstanding levels of service to the broader campus communities, including customer service officers, academic staff and contact centre teams.

Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Records and Results Coordinator you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

This is a permanent full-time role for a candidate preferably located in Sydney. This role requires you to work from campus.

Note: You must hold full time working rights in Australia to be successfully considered for this role. This role requires you to be on campus. Sponsorship not available for this role.

Day-to-day accountabilities:

• Work to ensure old records are archived consistently
• Student enquiries requiring archive search
• Managing antecedent institution and student records enquiries
• Ensure the integrity of student academic transcripts, results, parchments, etc.
• Maintain the integrity of student data as it relates to students' results
• Work with campus teams, Academic Administration and IT to investigate and resolve SIS issuance errors
• Undertake regular training with staff across the group regarding results and records issues
• Undertake regular process improvement reviews
• Ensure data integrity checking of student data is undertaken on a regular basis to ensure the integrity of student Records and the adherence of all staff to the Groups policies, procedures, and relevant legislation such as the Privacy act.
• Create, update and maintain Records and Results Process Documentation
• Maintain and document and track certification doc signatories
• Undertake to assist with other student progressions related work as required
• Ensure student results are processed and distributed in accordance with policy and in line with deadlines set by the academic calendar

Who you are

• Relevant diploma, undergraduate degree or equivalent (preferred)
• Experience in student administration within a higher education college or university (preferred)
• Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
• High level teamwork and the ability to work with and/or be a member of multiple teams
• Superior verbal and written communication skills, and the capacity to communicate clearly
• Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
• Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
• Knowledge of and use of administrative policies and procedures including records management
• Creativity in solving problems and generating innovative solutions

Why join us?
Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you'll benefit from:

• Study free in a course/degree related to your position
• When possible, flexible working conditions
• Access to internal opportunities
• Be supported to learn, grow and move across the organisation

Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter Sebastian at ***************@torrens.edu.au

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog

We'd love to hear from you.

Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.