Trainee Tyre Service Person

Role Purpose

The Tyre Service Person Trainee is responsible for safely and efficiently learning a range of tyre maintenance and management tasks at their allocated site. In doing so the Tyre Service Person Trainee will at all times adhere to Kal Tire’s work and safety standards.

Core Responsibilities

Education

• Participates in enrolment procedures into AUR21920 (or equivalent) with Kal Tire RTO.
• Participates in Australian Apprenticeship sign up process, if required.
• Commits to pursuing effective study towards enrolled qualification.
• Participates in training and assessment activities as required.

Service Excellence

• Assists in performing all aspects of tyre bay work related to the customer sites as directed.
• Performs appropriate pre-use checks, and basic care and maintenance of tools and equipment.
• Assists in maintaining appropriate tyre inspection and maintenance programs on site.
• Demonstrates and promotes best practices to the customer.
• Assists in performing out all Earthmover tyre related service work in a manner that achieves the KPI’s in the site’s contractual Scope of Works and in accordance with their skillset and the required supervision.
• Contributes to the continuous improvement, review and evaluation of tyre maintenance work tasks and procedures to ensure they are both safe and efficient in the delivery of client services.
• Demonstrates cohesive team work and mutual accountability in the support of other team members and Client functional teams.
• Actively participates in the Competency Review process as and when required.

Operational / Technical

Tyre Removal and Fitment

• Assists with the collation of tyre and rim data, by ensuring the production of timely and accurate paperwork (tyre change forms, etc) under the required supervision and as instructed.
• Assists in conducting regularly inspections of the fitment integrity of all earthmover tyres and rims under the required supervision and as instructed.
• Assists in conducting accurate and timely pressure maintenance - tyre pressure checking, adjusting and recording, as per procedure and site KPIs under the required supervision and as instructed
• Assists in Rotating and matching tyres to ensure equal and minimal wear under the required supervision and as instructed.
• Assists in Inspecting and reporting on mine environment conditions that place tyre damage at risk under the required supervision and as instructed.
• Assists in removing and fitting SME tyres and rims, at the tyre bay, the maintenance workshop or in field - this includes rotation and matching of tyres, assembly of tyres on to rims, replacement of worn or damaged tyres and wheel assembly fitment and removal for maintenance under the required supervision and as instructed.
• Re-torques wheel fasteners as per site specific process under the required supervision and as instructed.
• Maintains client supplied tyre bay facilities and equipment.
• Provides, maintains and replaces required tools and equipment to undertake this scope of works.
• Ensures that all SME are returned to client and that client responsible person is notified as per site specific procedure.
• Ensures that the client tyre bay facility is clean, well maintained and safe.

Health, Safety & Environment

• Ensures work tasks are carried out in compliance with Client and Kal Tire Safe Work Instructions and Safe Work Procedures.
• Ensures that hygiene standards are maintained in the facility.
• Reports hazards, unsafe work conditions and equipment to your Site Team Leader / Leading Hand so the appropriate action to eliminate or reduce the risk to acceptable levels.
• Reports all incidents, near misses and injuries according to procedures.
• Assists and co-operates with the site safety representative to resolve safety issues identified.
• Uses and maintains Personal Protective Equipment.
• Performs vehicle Pre-start checks according to procedures.
• Actively participates in regular meetings and inspections to promote and improve safety in the workplace and document accordingly.
• Reads and confirms incident notices and other safety information conveyed to all personnel.
• Comply with site emergency evacuation procedures.
• Positively demonstrates environmentally responsible work practices.

Performs related duties in keeping with the purpose and accountabilities of the job and or by the Site Team Leader.

Key Performance Indicators

The Key Performance Indicators are evolving and currently include:

• All safety standards are followed, and work is performed without incident to team, equipment or tyres.
• Perform Hazard and Safe work observations to customer requirements.
• Correct and safe use of tyre fitting tools and equipment are performed.
• Tyre maintenance is performed efficiently to meet the needs of the customer. • Team member contributes to the smooth operations of the client Tyre Bay.

Promotion and Hiring Requirements - Minimum Criteria

Work Experience:

• Experience working in an environment where safety procedures are a key part of daily operations.

Knowledge, Skills, and Abilities:

• Able to physically perform the duties of an OTR Tyre Technician safely.
• Able to obtain and maintain all applicable licenses, certificates as required to perform the duties at site.
• Able to follow all safety procedures and work in a safe manner.
• Able to work in a results-oriented, fast-paced environment as part of a team.
• Must be a self-starter and willing to take the initiative, solve problems, be able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
• Understand tyre failure causes and analysis.
• Good literacy and numeracy skills.

Special Requirements:

• Current driver’s license and ability to comply with relevant insurance policies.

Kal Tire AIMS

Must be consistently able to demonstrate the Kal Tire AIMS:

• Earn trust of customers by providing them with quality and value of service and products.
• Work productively, efficiently, and contribute.
• Work towards expansion of the company and maintain competitiveness in the industry.
• Honesty and Integrity.

Kal Tire Core Competencies

Customer Service

• Customer Service - Provides service based on Kal Tire’s AIMS. Anticipates customer’s needs and aims to meet and / or exceeds expectations. Escalates difficult issues to more senior team members when resolution of issues exceeds the team member’s experience.

Operations

• Safety – Understands the importance of safety practices. Complies with and implements these practices effectively. Actively avoids situations that may lead to danger to reduce harm or injury to self or others.
• Quality Focus - Is committed to service quality. Is disciplined and diligent and consistently strives to produce quality work.
• Policies and Procedures – Follows established policies, processes and procedures when carrying out their responsibilities. Where appropriate, makes suggestions to improve efficiencies.
• Problem Solving – Generates practical solutions to day-to-day problems and opportunities. Evaluates potential courses of action and involves others as appropriate.

Leadership

• Delivering Results – Demonstrates a high level of commitment to getting things done. Meets deadlines and commitments. Finishes what he / she starts, persists.
• Planning and Organizing – Able to effectively organize and plans their work. Defines objectives and anticipates issues. Able to manage multiple projects and competing demands. Sets appropriate priorities.

Teamwork

• Teamwork - Effectively works with others to achieve a common goal. Builds and maintains cooperative work relationships with others. Makes a positive contribution to the broader team goals.
• Resilience - Can effectively deal with pressures and stress in a professional manner. Can stay positive despite stress or frustration. Recovers quickly from setbacks.

Communications

• Interpersonal Communication – Develops good communication rapport with others. Able to articulate thoughts and feelings clearly. Readily shares information with others.