Training Administrator & Coordinator

Lifeline Direct (LLD) is a wholly owned subsidiary of Lifeline Australia, delivering the suite of Lifeline's services across eight geographical regions.  LLD works as a collaborative of local Lifeline Centres sharing administrative and other support services, which not only delivers efficiency in administration but enables the Centres to work together in areas that were not previously possible. This, all while maintaining a sense of ‘localness’ to operate and serve local communities.  LLD encompasses the Hunter Region, Central Coast, Bondi, New England, Northern NSW, Geelong, South West Victoria, Western Melbourne and Central Australia.

About the Position 

Reporting to the Crisis Support Recruitment, Training and Quality Manager, you will be an integral part of the Services Team to respond to a range of operational requirements that underpin the delivery of year-round Crisis Supporter Workplace Training (CSWT).

You will have a key role in ensuring that LLD complies with Lifeline Australia registered training organisation requirements, as well as coordinating training delivery, people and resource requirements.

Key Responsibilities:

• Manage the volunteer recruitment process for Crisis Support.
• Coordinate CSWT training program delivery, enhancing infrastructure and processes.
• Screen applicants, conduct interviews, and match candidates with volunteer positions effectively.
• Maintain accurate training course schedules and communicate details to stakeholders.
• Offer technical support and manage student records with confidentiality.
• Liaise with other centres and manage RTO compliance.

About you

You have a high level of customer service, encompassing both internal and external customer relationships and your meticulous record keeping, data entry and attention to detail will be your strengths. You enjoy working in a fast-paced busy working environment and have the ability to work independently.

To be successful in this position you will have:

• Ability to improve business processes and enhance workflows
• Ability to work independently and interdependently and manage time appropriately, honestly and flexibly.
• Understanding of Australian RTO compliance standards.
• Meticulous record-keeping, data entry and management skills with high attention to detail
• Demonstrated high level of customer/client service encompassing both internal and external customer relationships.
• Quick thinking, empathetic problem solver
• Demonstrated high quality verbal and written communication skills with a focus on a positive stakeholder experience.
• Demonstrated ability to work constructively and supportively with volunteers
• Intermediate to advanced computer skills with the ability to maintain accurate statistical and evaluative data and present reports in a timely manner.
• Ability and desire to project and promote a positive image of Lifeline.

In return we will offer

• Salary packaging benefits
• Remote work available
• Friendly and flexible work environment
• Knowledge that you will be part of a team helping to make a difference to your community.
• Part-time option available
• Temporary role until June 30th 2024.

Sound interesting…we would love to hear from you!

Candidates wishing to apply for this position should provide a current resume and cover letter outlining their ability to meet the position requirements.

Applications Close: 5th April 2024