Training And Business Improvement Officer

The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.

We have one permanent full-time position available for an experienced Training and Business Improvement Officer at Karrakatta Cemetery.

About you

• You will listen to, understand and recognise the needs of others in the work environment.
• You will actively contribute to the development of capabilities and provide technical and professional support to peers and others.
• You will be a good communicator and ensure that you are understanding of the learning needs and capabilities of others.
• You will have a good understanding of developing and delivering manuals and training packages.
• You will align with our values of Compassion, Respect, Understanding and Integrity.

About the role

We are seeking a compassionate person who is passionate about providing a seamless and high quality service to clients in our beautiful cemeteries. 

The Training and Business Improvement officer will be responsible for:

• Building and maintaining effective relationships and partnerships complementing both commercial and community activities with funeral directors and other industry partners, key stakeholders, regional cemeteries, Government agencies, community groups, Corporate Executive, team members, colleagues and clients.
• Providing advice and assistance to funeral directors in applying relevant legislation, MCB policy and procedures.
• Coordinating training programs and inductions of new funeral directors into the MCB’s funeral director portal, policies procedures and site requirements for burial, entombment, and cremation.
• Identifying and providing ongoing training for funeral directors, Corporate Executive, and team members across directorates as required.

Why you want to work at the Metropolitan Cemeteries Board

The MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:

• encourages innovation and continuous improvement
• values self-leadership and emotional intelligence
• provides opportunity to do rewarding and challenging work
• provides flexible start and finish times, within operational requirements
• provides ongoing Training and development opportunities
• remunerates you with Award based salary and leave entitlements plus 11% superannuation
• includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.

Equity and Diversity 

The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. 

Further Job Related information 

For more information about these roles please contact Mrs Tracey Roper, Senior Client Services Coordinator on 0428 064 ***.

Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5***.

Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.

How to apply

To be considered for an interview, please submit:

1. Please submit your current CV outlining your work experience and skills as relevant to this opportunity.
2. Please include a covering letter of no more than 2 pages addressing the following criteria and your suitability to the role.

• Ability to conduct training needs analysis and assessment across the funeral director industry and experience in developing, delivering and assessing Training and support for industry stakeholders.
• Experience in developing training packages, manuals and frameworks.

Eligibility Requirements

1. Appointment is subject to a satisfactory National Police Clearance as conducted by the Department. A criminal conviction may not preclude you from gaining employment.
2. Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract.

On-line application lodgement

Apply online by clicking on the “apply for job” button.

Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted.

Applications close Tuesday, 12th March 2024 at 10:30am.