Customer Training And Support

We have an opportunity for full-time IT focused customer software support position based in our Sydney Office.  This is not a remote role.

Our Business

We are fast becoming a market leader in the Healthcare industry with our provision of tracking software programs. We have an opportunity for a technically astute Customer Software Support Team Member to assist with a rapidly growing customer network. We are a privately owned Australian company that designs, develops, and Supports software for the Healthcare industry in both the Australian and New Zealand.

We are looking for a confident and professional Customer Training and Support person who likes to be ‘hands on’.  You will be responsible for training clients in the use of our software programs utilising a combination of remote and on-site training.  The key clients are based in Sterilising Services and Operating Theatres.  You will also assist with inhouse IT support such as new staff setup and troubleshooting. 

What we offer

Because we thrive on seeing people achieve outstanding results and believe that rewards should match effort, we are offering the right person with drive and enthusiasm the following:

• In-house Training and Support while you learn the role.
• Opportunity to advance your skills and career with our growing company.
• Continued support and training to enhance your personal development.
• Supportive and friendly team.

Your responsibility

Based in Sydney, this full-time role will be pivotal in providing accurate and timely support to our customers. You will liaise with customers, and other internal parties to achieve best customer service. Your key responsibilities will be:

• Provide on-site Training and Support.
• Recording all customer activity in the customer contact database.
• Respond to support tickets through teamwork desk and via phone call.
• Involvement in ongoing development and testing of the software systems.
• Internal IT support and troubleshooting.

What you will bring

This full-time position will suit someone who: 

• Is tech savvy and systems orientated.
• Ability to work autonomously with guided supervision.
• Has excellent verbal, written / communication, and presentation skills.
• Proactive approach to problem solving.
• Enjoys the challenge of technical problem solving.
• Is accurate, reliable and has a strong work ethic.
• Strong customer service skills and people orientated.
• Advanced time management.

Additional Attributes

Ideally you will: 

• Be proficient in common computer applications.
• Have the ability to liaise with all levels within an organisation.
• Be a productive team member who assists with achieving a collective goal.

Nice to have

• A background in Health care.
• Sterilisation qualifications or experience working in the hospital environment.
• Qualification in delivery of training.

Other

• Please send cover letter and resume to ****@precisionmedical.com.au