Address
Form of work
SalaryAbout Happy Travels:
Happy Travels is the largest independent adventure Travel Agency in Australia! Despite the recent challenges faced by the Travel Industry due to Covid-19, Happy Travels has demonstrated resilience and a steadfast commitment to transforming the lives of our clients and staff. We are not just a Travel Agency; we are a dedicated team focused on turning dreams into reality for adventure seekers and tourists. Our mission is to connect adventure travelers and wanderers with the ultimate tours, activities, and experiences in Australia, Fiji, New Zealand, Bali & Beyond!
Role Overview:
As a Branch Manager, your primary focus will be to oversee the operations of our Travel Agency, ensuring exceptional service delivery and maximizing sales performance. You will lead a team of Travel Sales Consultants, motivating and guiding them to achieve sales targets and provide outstanding customer experiences. A crucial part of your role will be the recruitment, training, and development of staff, ensuring they are equipped with the skills and knowledge to excel in their roles.
Key Responsibilities:
- Manage the day-to-day operations of the Travel Agency, ensuring smooth and efficient service.
- Lead, motivate, and train a team of Travel Sales Consultants to achieve sales targets and deliver exceptional customer service.
- Develop and implement sales strategies to attract new clients and retain existing ones.
- Monitor sales performance and provide regular feedback and coaching to the team.
- Oversee the recruitment, training, and development of staff, ensuring a high-performing and knowledgeable team.
- Ensure compliance with company policies and industry regulations.
- Foster a positive and inclusive work environment that encourages teamwork and collaboration.
- Build and maintain strong relationships with travel partners and suppliers.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for career advancement and professional development.
- Free travel on selected tours and experiences.
- Exclusive discounts on transport and accommodation.
- A supportive and dynamic work environment.
Qualifications:
- Proven experience in travel sales management or a similar leadership role.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- A passion for travel and a commitment to delivering exceptional customer experiences.
- Experience in staff recruitment, training, and development.
- Multilingual skills are a significant advantage.
Successful candidates will kickstart their Journey with an all expenses paid Managers Summit in Byron Bay on 13th-18th May.
Sponsorship opportunities for Superstars!
Join the Happy Travels team and lead the way in creating unforgettable experiences for travelers and adventurers. Apply now to become our Branch Manager and embark on a rewarding career journey!
