User Experience Researcher

Help transform the health of millions of people!

If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers.

The bigger the challenge, the greater the reward – with a supportive team, the backing of a global organisation and endless opportunity to realise your potential and positively impact the lives of millions of people, you really will be at the heart of it!

What’s your role?

As a User Experience Researcher, you will be an integral part of Bupa’s customer revolution by driving projects with high strategic value and working on design research relating to Bupa Health Insurance’s digital experiences. 

You will facilitate and unlock insights as inputs that continue to improve Bupa’s product and service offerings. You will be responsible for understanding and defining the needs and behaviours of customers and for working with product teams and, key sponsors & stakeholders to see your insights drive features that serve the needs of our users across our products and services.

Please note this is a contract opportunity.

What will your day look like?

• Ethically learn and understand our customer's needs through their intent and behaviour. 
• Be the voice of the customer through specialist knowledge of design research methodologies, including primary and secondary research. 
• Explore mixed methods to extract accurate facts and insights. 
• Responsible for successfully applying quantitative and qualitative research approaches of the team. 
• Ensuring methods extract accurate facts and insights. 
• Responsible for the aligning and supporting, governance and adoption of a unified Research Repository for research analysis & insights assets. 

What will you bring?

• 3+ years in UX or Design Research with a clear representation of work case studies 
• Extensive experience using a variety of different online research platforms on a variety of devices [desktop, mobile and tablet] 
• Excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholders. 
• A tertiary qualification in social science, psychology/behavioural science, UX design, anthropology, or related field. 
• Sound knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies. 
• Experienced in user testing remote or online, range of advanced UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps. 

What's in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

You will feel happier and healthier working at Bupa!