Ux Designer - 12 Month Contract

UX Designer

• 12 Month Max Term Contract
• Location Sydney, Melbourne, or Brisbane

About the role:

Reporting to the User Experience Manager, our UX designers are responsible for driving and progressing Suncorp's digital experiences across our insurance brands.

Under our UX Leads guidance our designers are actively involved across the full product development lifecycle from validating initial concept definition, (design analysis), outlining design stages to be undertaken, communicating suggested designs & recommendations before embarking upon building out UI design prototypes. Specifically, our UX designers will

• Lead the communication of design recommendations with UX group and product delivery teams, whilst being a central contact point for wider stakeholder groups.
• Manage UX design delivery, updating progression via JIRA and internal team ceremonies.
• Adhere to best practice UX design and group Style Guide and component libraries.
• Lead stakeholders to understand and maintain evidence-based design and human centred practices.
• Evolve & contribute towards the teams WoW, design approach and methodologies.
• Actively report and present design showcase activities.

:

You'll be working across both Web and Sales channels (Customer research, discovery and purchase) and Service platforms (self-service platforms) across a range brands, applications, and initiatives, so the ability to adapt to changing business priorities is essential as is having a variety of experience and problem-solving focus. You have an eye for creating detailed UI designs, knowledge of ways to support accessibility requirements as well as experience with and applying component design thinking (design systems) is also beneficial, as Suncorp's environments are embedded in this approach.

UX Designer Profile:

Our designers should exhibit the following behaviours and attributes:

• Problem solving - Drive new design solutions, efficiently and effectively. Confidently share this knowledge/rationale with both fellow UX designers and wider stakeholders.
• Personable - Confident & approachable interpersonal skills, collaborative approaches to design, customer, and business challenges, and importantly be mindful of receiving feedback as well.
• Deliverables - Design a range of solutions and optimisation recommendations from initial inception & problem definition stage (with both business & technical stakeholders) to final designs for development teams (UI skills).
• Research - Suggest direction on customer insight gathering and user testing. Either running or overseeing such research activities.
• Stakeholders - Present design concepts and justify why such design solutions are preferable from both a design, customer & business perspective. Influence stakeholders of best practice and evidence-based design solutions.
• Design Systems - Understand the benefits of using design systems and Native mobile frameworks (iOS & Android) would be favourable. Be comfortable working within such frames works whilst also advocating potential areas for renewal.
• Workflow - An understanding of how the design process workflow and be able to recognise design tasks at appropriate stage.
• Collaboration - Comfortable collaborating with other teams such as Product owners, Designers, Content production, SEO and Developers whom all have a part to play in delivering compelling digital experiences for our customers.

Key Capabilities:

• Strong knowledge of responsive web, including native mobile (App) and emerging mobile experience trends, with keen eye for detail and usability/accessibility standards.
• Ability to initially map out or oversee user experiences/features (wire flows), then progress to full fidelity UI prototypes (Figma) for product and development teams.
• Strong knowledge of online form design and usability, including best practice UI interaction for web and mobile. (Ability to distil complex information and contextualising it for users)
• Understanding of potential research & testing methodologies.
• Understand the thinking, principles, and benefits of Component Design systems (multi-brand/themed libraries preferable).
• 3+ years' experience as a UX designer
• Can clearly show an applied understanding of UX methodologies including (but not limited to) HCD, User research, Interaction & Interface Design, Information Architecture and Journey/Task mapping. Workshop facilitation would also be an advantage.
• High proficiency of Figma (UI components / prototyping / Library structures).
• Strong advocacy and understanding of accessibility requirements conveying this vital aspect of design to wider stakeholders.
• Favourable to have background or in depth understanding of Adobe Experience Manager AEM capabilities.
• Familiar with iOS (Human Interface Guidelines) and Android (Material design)
• High proficiency of Figma design tool (UI components / prototyping / Library structures).
• Competent in general Microsoft office business applications.

What we can offer you:

• Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp Group:

We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.