Ux Researcher

• Join a team committed to digital transformation  
• Deliver insights that drive student experience   
• Brilliant benefits and a flexible hybrid work environment!  

About the Role 
This is a great opportunity for a UX Researcher to support digital transformation by delivering student experience insights. Your role will be pivotal in integrating the voice of students into decision-making. Our team is known for its supportiveness, openness, and collaborative spirit. You'll also work closely with cross-functional teams, including Service designers, UX designers and student services stakeholders. Join us and become an integral part of our digital transformation journey! 

Your responsibilities will include: 

• Journey Mapping: mapping user journeys or user flows, representing these in journey management software and maintaining the journeys 
• User Research Planning: understanding stakeholder needs and how these relate to program goals before translating these into robust, feasible research methodologies ,  
• Qualitative Research: facilitation of one-one-one interviews and workshops to deliver against research objectives  
• Data Analysis: synthesis of qualitative and quantitative data to identify patterns, trends, and insights that can inform design decisions 
• Knowledge Management: cataloguing insights, templates, tools and resources for broader access 

Who we are looking for 
We're seeking an experienced UX Researcher with strong communication skills, capable of articulating project details clearly. Additionally, you're collaborative, curious, optimistic, passionate, and resilient. 

You will also have: 

• Demonstrated skills in planning, coordinating and delivering qualitative or UX research to meet deadlines 
• Demonstrated analytic and research skills with the ability to synthesize quantitative and qualitative information to define ddesign problems, opportunities and insights. 
• Experience delivering qualitative or UX research from brief taking to delivery of insights  

For further information regarding responsibilities and requirements please refer to the attached PD. 

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. 

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. 

Your new team – Operational Performance Group 
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery. 

What we offer you! 
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page! 

The University of Melbourne 
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.    

Be yourself 
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page. 

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request". 

Aboriginal and Torres Strait Islander Applicants 
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. 

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring 

Join Us! 
If you feel this role is right for you, please apply with the following documents:  

• Resume 
• Cover Letter outlining your interest and experience 

Please note that you are not required to respond to the selection criteria in the Position Description. 

If you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan  via email at **********@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address. 

If you have any particular questions regarding the job please follow the contact details listed on the Position Description. 

Applications close: Tuesday 21st May 2024 11:55 PM Australian Eastern Standard Time (AEST) 

Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly. 

Position Description:  0062399 UX ResearchLead_PD.pdf