AddressOverview: The Vendor Manager has the responsibility for developing, implementing and maintaining the frameworks, processes and templates that facilitate the effective governance and management of key Installation Partners.
Responsibilities:
- Managing ongoing relationships with 10+ installation partners, overseeing a network of 100+ installers.
- Defining and communicating vendor performance metrics clearly via effective scorecards and dashboards.
- Ensuring partners adhere to service delivery agreements (SLAs) and holding them accountable.
- Periodically reviewing and adjusting SLAs, internal processes, and service aspects for mutual improvement.
- Conducting formal business reviews to discuss activities, trends, spending, risks and opportunities.
- Identifying and onboarding new vendors through a thorough qualification process.
- Updating information in all systems, including coverage, pricing, and contacts.
- Continuously analysing various data sources and Key Performance Indicators (KPIs) to assess business health.
- Developing and implementing strategic plans aligned with business objectives.
- 3 years of experience in service delivery or relationship management.
- Demonstrated communication, negotiation, and conflict resolution skills.
- Strong business acumen, capable of analysing data for informed decision-making.
- Proficiency in identifying and implementing process enhancements.
- Ability to comprehend technical details and instructions at a basic level.
- Adaptability to shifting priorities and working both independently and collaboratively.
- Effective multitasking to meet or exceed tight deadlines.
- Keen attention to detail.
- Sydney Based (No Remote Workers)
- 12-month initial contract with Likely extension.
Security Requirements: Full working rights & the ability to obtain an Australian police check.
How to Apply: Upload your resume, and further instructions will be provided to suitable candidates. Note: Selection criteria completion is required.
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 *** or email *******@whizdom.com.au for any further information. Applications close on 8thh May at 10am 2024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
