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Job no: 520189
Brand: ETS
Work type: Full time, Hybrid
Location: Queensland
Categories: Information & Technology
Hello, Hej, 你好, Salut!
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand with key vendors. You'll work to ensure that the vendors have a clear understanding of the business requirements and expectations. If you'd like to work with key stakeholders from the business to ensure that the business has a clear understanding of what the vendors are offering, please apply!
Day in the life:
Day to day interaction with Vendor’s onsite leaders, Account Manager and Service Delivery Manager
Oversight and awareness of new initiative requests from with FCTG/Enterprise Technology Services (ETS), to ensure they follow the appropriate engagement process, and that work can only commence once appropriately authorised
Decision making/arbitration and point of escalation for ETS and the Vendor’s Management Team
Validation and acceptance of Monthly/Quarterly vendor reporting
Ownership of the Governance Framework and Quarterly Governance Executive meetings to ensure that FCTG are getting the best value from their vendors with innovation, continuous service improvement and that relationships are managed in a way that minimises risk
Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards
Holding the Vendor accountable for Service Delivery in accordance with agreed SLA’s and KPI’s
Management of financial commitments made with the supplier. Ensuring invoices are consistent with executed Statements of Work / Work Orders. Approve for action by Accounts
Creation/Suspension of supplier team members as required
Periodic modification of SLAs/KPIs and other aspects of the service, as agreed mutually, in order to improve the Vendor’s Service Delivery
Business Engagement as necessary to support Product requirements. Influencing the business when prioritisation within or across IT categories is required
Escalating, where necessary, those issue/risks that require intervention
You'll be perfect for the role if you have:
5 years’ experience in management of IT vendors preferred.
Experience with major technology vendors such as Microsoft, ServiceNow
Experience with offshore vendors
CIPSA (added advantage)
What you'll enjoy...
Tick destinations off your bucket list with our discounts on travel and accommodation
Employee Share Scheme through Equate Plus
Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility
Receive ongoing training and professional development
Hybrid working model
Closing the Gender Gap in Super Balances! FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years!
Preference for internal progression through Brightness of Future
Global career opportunities in a network of brands and businesses at your fingertips
Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)
Various social events to promote networking, the celebration of wins, and sometimes just for fun!
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-KC1#LI-Hybrid
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