AddressSupercare Property Services
Customer Service Manager
About our company:
Established in 2000 with more than 150 years of management expertise in property services for Commercial, Pharmaceutical, Educational, Aged and Health Care and Manufacturing sectors, Supercare Property Services currently services in excess of 420 clients across Australia and New Zealand.
Supercare is committed to providing consistent, property services management that is safe for employees and visitors, and ensures your organisation is always exceptionally presented.
As a business-to-business services company, our focus is on getting the job done with minimal fuss and we achieve this through our outstanding staff with contemporary technology and systems.
Our ISO Accreditations, insurances and adhering to employment legislation such as the Modern Slavery Act ensure only the highest business practices are implemented for our staff and valued clients.
With a 24/7 call centre, clients are assured that any additional service or concerns are managed quickly and professionally. We go out of our way to provide value that strengthens our relationship with our clients and sets us apart from our competition
About the Position
We are currently seeking a Customer Service Manager to join the team.
This is a great opportunity for an ASAP start within a dynamic team. Being a specific role, it is essential that you have prior experience within a comparable Customer Service or Account Management role.
Reporting to the New South Wales Operations Manager, you will be responsible for managing the cleaning, waste and hygiene services across a portfolio of clients in the South Sydney and Southwest Sydney regions.
Responsibilities
- Inspect all client premises assigned to you according to the agreed visit schedule
- Training and induction of cleaners to ensure they are aware of their responsibilities, standards to uphold and safety obligations
- Ensure all Inspections meet cleaning standards and EH&S compliance
- Manage consumable stock levels and organise replenishment
- Conduct cleaning audits
- Consult with the client’s representative to establish their satisfaction with the current service level.
- Provide feedback to the cleaning team and take necessary steps to correct any satisfaction issues within the shortest possible time frame.
- Organise special cleaning requirements as required and ensure efficient execution
- Conform to ISO standards (ISO 9001:2008, ISO 14001:2004 & AS/NZS 4801:2001)
- Provide coaching and feedback to cleaners and ensure training and documentation is maintained
- Market Supercare services to existing clients
- Grow and develop strong relationships with all client sites and key stakeholders
- Respond to client requests or complaints with the urgency required
- Provide proactive service delivery
Requirements
- The successful applicant is to undertake a working with children check along with a National Police Check.
- Valid and current drivers' licence with own vehicle
- Prior experience in a comparable role
- Exceptional communication skills
- Possess effective leadership qualities
- Ability to multitask and meet deadlines
- Be a hands-on performer who is actively involved in any or all aspects of Customer Service as required
- Be fanatical about ensuring customer satisfaction while continuing to grow and evolve client accounts
What Is in it for you?
- Varied and exciting role – meeting with customers on their worksites, no day will ever be the same
- Flexible hours
- Autonomous and dynamic role
- Join a supportive and experienced team
- Attractive remuneration package inclusive of superannuation, vehicle allowance and company mobile phone
How to Apply
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