Venue Manager

Are you passionate about the hospitality industry and creating memorable dining experiences? Do you thrive in a fast-paced and dynamic environment? We are currently seeking a highly motivated and experienced Venue Manager to join our Food and Beverage leadership team and take charge of our restaurant operations at Ardo Hotel in Townsville QLD.
ARDO HOTEL
Ardo is a brand new $88 million dollar hotel that opened in Townsville in late 2023, next-door to The Ville Resort-Casino. It's arrival brings elevated relaxation and rejuvenation to North Queensland's premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It's sprawling hotel suites, world-class dining outlets (including Marmor and Terasu), day spa and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with a unique Ardo flair.
Ardo's signature steak and seafood restaurant, Marmor, promises a true elevation of Australia's finest gourmet cuisine, while diners at Terasu will be invited to experience a relaxed but edgy take on traditional Japanese cuisine. Ardo's rooftop will be instantly iconic, with its stunning rooftop location, offering panoramic views across the ocean to the horizon.
THE ROLE
We are seeking a highly skilled and experience Venue Manager to help lead the restaurant and front-of-house team at the Ardo.
As Venue Manager, you will lead, develop and mentor a passionate group in delivering service excellence as well as applying commercial business acumen to build the business and contribute to the overall bottom line of the organisation. You will be responsible for developing marketing activities, business plans and budgets in line with operational expenditure as well as all cash and stock control.
Annual salary range of $80,000-$90,000.
ABOUT YOU
To be successful in this position, you will need to show:
- qualifications (tertiary desirable) in Hospitality or a related field
- minimum 3 years' indsutry experience at a managerial level
- experience in a similar restaurant venue (e.g. Japanese cuisine establishment)
- current Responsible Service of Alcohol Statement of Attainment
- current Responsible Management of Licenced Venues Certificate & Approved Manager's Licence (preferred)
- demonstrated experience responding to & resolving disputes relating to RSA
- demonstrated understanding of restaurant, barista & bar practices
- strong food & beverage knowledge, including cocktails/beers/wines
- demonstrated ability to provide exceptional customer service to both internal & external cutomers & guests
- ability to work in a fast-paced environment
- exceptional organisational skills
- the ability to work well under pressure
- high level leadership & management skills
- professional presentation
- exceptional communications kills
- demonstrated knowledge of food safety & hygiene practices
- flexbility to work various shifts, including weekends, nights & public holidays
WHY JOIN US?
Ardo Hotel is operated in conjunction with The Ville Resort-Casino as part of the Morris Group of companies. At Ardo and The Ville, we offer our employees:
- the opportunity to work in a world-class luxury hotel
- permanent full-time position
- assistance with relocation expenses will be considered for ideal candidates
- straight shifts (no splits)
- all uniforms supplied & laundered
- free car parking
- employee assistance program
- corporate discount on health insurance
- paid parental leave
- generous discounts across Morris Group
- permanent career opportunities with pathways into leadership & management levels & between sister properties around Australia
ABOUT US
The Ville Resort-Casino and Ardo Hotel operate as part of Morris Group, a colleciton of businesses spread across Australia and the world, operating in industries including tourism, aviation, hospitality and technology.
Morris Group also owns and operates a collection of hotels and luxury lodges across Queensland as part of Morris Escapes (formerly Northern Escape Collection). The Morris Escapes portfolio currently includes Beechmont Estate, Orpheus Island Lodge, Pelorus Island and Mount Mulligan Lodge.
Morris Group also includes Morris Hospitality (formerly Colonial Leisure Group), offering a diverse array of hospitality experiences that includes breweries, pubs and restaurants. After starting with CBCo Brewing in Margaret River WA, Morris Hospitality is now largely based in Victoria with venues including the Albert Park Hotel, Portsea Hotel, Railway Club Hotel, Half Moon, The Vincent, O'Connell's and Lucky Coq, and also the Julatten Hotel in Queensland.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working towards group-wide goals that focus on People, Place and Planet. We're on a mission to find a better way to do the work we love and to make a positive impact for the world around us.
If you are looking for a work environment that focuses on employee health and well-being and having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge - then we would love to hear from you.