Vip Desktop Support

ABOUT THE ROLE

We are looking for a special kind of tech whiz: someone who can not only solve a VIP’s technical issues but also ensure they receive a premium experience. You’ll be the friendly face behind the scenes, the IT hero who can conquer printer jams, banish Wi-Fi woes, and ensure our Executives always remain connected and productive.

While your technical skills are important, this role also emphasises your people skills. We’re looking for a natural problem-solver who can explain complex concepts clearly and concisely, and who can navigate tense situations with a calm and collected demeanour.

Sounds like your perfect gig? Here’s what you’ll be doing:

• Providing exceptional technical support to the Executives and their teams
• Troubleshooting hardware and software issues
• Maintaining and configuring desktops, laptops, mobile devices, and other equipment
• Proactively identifying and resolving potential IT problems
• Building positive relationships with the Executives and their teams, and becoming their trusted IT advisor

You will need:

• Strong communication and interpersonal skills. You’re not afraid to engage in conversation.
• Professional presentation skills - bonus points if you take pride in dressing well!
• Windows 10 experience (essential), Windows 11 (desirable)
• Experience in Office 365 (essential), Exchange Admin, Active Directory, and SCCM
• Previous experience providing IT support to VIP users (preferred)

Please note: This role is primarily a Monday to Friday role, with an on-call component on rotation. This is an office-based role and may include travel a few times a year to support board meetings.

ABOUT KINETIC IT

Kinetic IT has grown to become one of Australia's leading ICT managed services providers over the last 28 years, with offices in all major Australian capitals catering to a customer-base that spans a range of industry sectors, including government, corporate, resources and utilities.
With over 1300 staff, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority.
We seek to promote fair, competitive, and equitable reward and recognition practices which fosters a diverse and inclusive workplace.

HOW TO APPLY

Meet some of our staff online at Kinetic.com.au, if we look like the type of company you'd like to work with, apply today. If you are having any issues with the application form on this ad, you can also send your CV direct to *******@kineticit.com.au quoting the role title & location.