AddressWe are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.
MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support.
The role
As a Virtual Health Nurse, you ensure high quality and empathetic patient care is provided in line with best practice and patient safety during internal procedures, while maximising profit and streamlining processes virtually. You will assist patients by providing triage ranging from emergent to self-care, counselling on appropriate sexual and reproductive health care options, providing proactive health status management and identifying and managing plan participants to increase their ability to make informed decisions concerning their sexual and reproductive healthcare needs. Under the direction of the Nurse Unit Manager, you will work within their entire scope of practice. You will be fully accountable for ensuring that the utmost in competent care and safety is consistently delivered to all patients.
You will utilise online resources to assess medical symptoms, provide counsel on the most appropriate provider/facility/team to assure the most appropriate use of medical services. Additional responsibilities may include patient outreach, counselling and health and wellness education.
Position title: Virtual Health Registered Nurse
Department: MSI Gold Coast clinic/Virtual Health
Reports to: Nurse Unit Manager
Duration: 2 x Part Time positions available (9 month maternity cover roles)
Hours of work:
- 1 position at 0.5 FTE (38 hours/5 shifts per fortnight)
- 1 position at 0.6 FTE (45.6 hours/6 shifts per fortnight)
- Can be worked Monday - Friday
Your responsibilities:
- Timely desktop and conference-based reviews of clinical pre-assessments and medical documentation for clients accessing clinical services (care coordination).
- Telephonic/virtual triage of symptom-based calls, ranging from emergent to self-care outcomes.
- Escalating and liaising with key multidisciplinary health professionals to resolve complexities, identified throughout the virtual client journey.
- Providing pertinent health and wellness information to meet the needs of the client within your scope of practice.
- Assist the Virtual Health team and case management officers in coordinating external referrals.
- Maintain clinical and case records with accurate, concise, pertinent documentation, conforming to standard operating procedures and medical/legal guidelines.
- Recommend suitable treatment plans and consider cost-effective treatment modalities, within your scope of practice.
- Maintain the privacy and dignity of all clients whilst adhering to privacy and department policies.
- Monitor all client care and treatment, maintaining high standards of quality and safety at all times.
- Participats in the health education and explanation of treatment to clients and relatives, as required.
- Pro-choice and champion of women and pregnant people’s rights
- Passionate about de-stigmatising abortion, sexual and reproductive health
- Registered Nurse with AHPRA registration
- A caring, compassionate individual who enjoys helping others and providing a positive care experience in a telemedicine/virtual platform
- Able to work effectively in a multidisciplinary team
- Comfortable using new technology and software
- Excellent interpersonal and communication skills
- A strong patient centred care advocate
- Experience in day surgery, recovery, and sexual and reproductives health (desirable)
- Family Planning Certificate or Midwifery qualification (desirable)
Organisational Goals, Missions, Values, Purpose, Behaviour Statements
In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values,
Our Goal The Prevention of Unwanted Births
Our Mission Children by Choice not Chance
Our Values Integrity, Agency, Safety, Quality, Courage
Our Purpose Your choice, made easier
Values and Behaviours
In this role, you will:
• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.
MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:
Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.
Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.
Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.
Benefits of working at MSI Australia:We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:
- 5 weeks' Annual Leave
- Salary Packaging (Private NFP)
- Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance
- Family friendly and flexible working arrangements
- Employee Assistance Program
- Discounted clinical services for you and your immediate family members.
- Provision of two professional referees
- AHPRA Registration
- Working with Children Check
- Be prepared to undergo a National Police Check, prior to commencement
- Be prepared to undergo an International Vetting Check, prior to commencement
- Evidence of current COVID-19 vaccinations and declaration of full immunisation history
- Evidence of current working rights in Australia.
To access the Position Description or for further information regarding this position, please contact: ***********@msiaustralia.org.auApplication Support: Person and community centered healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people. Should you require any support with this application, please contact: ***********@msiaustralia.org.au
Additional information
- Opportunity to work with an incredibly passionate and skilled team
- Be a part of an organisation that empowers people
- Part Time maternity cover role (9 months) based in Varsity Lakes Location
