Visitor Experience Supervisor (Box Office)

Melbourne Recital Centre is an award-winning live music venue where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.

With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music from Baroque to post-rock. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.

Melbourne Recital Centre is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

The Visitor Experience Supervisor exists to assist the Visitor Experience Manager in managing the Centre’s Box Office, ensuring a high level of service is provided to our community. They proactively support our Box Office Assistants, and with support from the Visitor Experience Coordinator and Manager, are responsible for daily Box Office operations.

We are looking for people who are:

• naturally warm and welcoming in their approach to interacting with people whilst having a proactive attention to detail.
• Able to work collaboratively and able to provide and receive direction from a wide range of people of different ages and experiences.
• Have an appreciation for live music and are excited to engage with different genres and styles.

For this role, we're looking for people who love interacting with other people and understand the impact that a positive interaction can have on an experience. As this role is systems based, you need to have some ticketing experience. You should have a keen eye for detail and be developing your strengths in problem solving.

For this supervisor role, you may have experience in a role where you have supervised a team and been proud to provide consistently high customer service. Or you will have experience working in an arts venue in a role such as Box Office Assistant and feel ready to take on more responsibility.

A shift as a Visitor Experience Supervisor at the Centre might look like:

• Working alongside either a Box Office Assistant or another Supervisor to prepare the venue ready to open for the day by ensuring the foyers are safe and tidy.
• Assisting patrons both in person and over the phone at our Box Office counter. Selling tickets, memberships, merchandise, and other related products.
• Providing directions and assistance for our audience, determining if they are attending the sold-out contemporary event in our Elisabeth Murdoch Hall, or the small ensemble premiere of a new work in our intimate Primrose Potter Salon. Or perhaps they are attending both!
• During events, assisting the Front of House Supervisor and team with ticketing queries, resolving issues via radio if tickets don't scan and helping patrons locate the most accessible and comfortable seating. Perhaps jumping behind the Cloakroom if it's a rainy night and the team need a hand.
• This role supports both daytime and evening operations at the Centre with the number of shifts and start/finish time dependent on venue activity. Generally, shifts are scheduled between 9am and 9.45pm Monday - Sunday.

Other relevant information

This position is based at 31 Sturt Street, Southbank and is responsible for event delivery which involves irregular hours including evenings, weekends and public holidays.

Classification is Melbourne Recital Centre Enterprise Agreement 2021-2024 Grade 2.2.1 ($32.64 per hour) + superannuation guarantee. This role is variable part time, 20-25 hours per week (0.65 FTE).

Employment is conditional on the satisfactory completion of relevant Police Check/s and on maintaining a valid Working with Children Check. Applications are open to those with full working rights in Australia.

HOW TO APPLY

Please read the Position Description at https://www.melbournerecital.com.au/news/2024/04/visitor-experience-supervisor-box-office/ for further information about this position including our Key Selection Criteria. (If this link doesn't work, please copy and paste into your browser. The PD is located in the Downloads section.)

Then, click the "Apply" button to upload: your cover letter, a separate document addressing the essential key selection criteria (dot points are welcomed and encouraged), and your resume outlining your relevant experience. 

Applications close on Tuesday 23 April 2024. Early applications are encouraged as we will be looking at applications on a rolling basis.

ANY QUESTIONS?

If you have any questions about the recruitment process or this position, please email ***********@melbournerecital.com.au

For more information about who we are and what we do, we encourage you to visit our website at https://www.melbournerecital.com.au/ (If this link doesn't work, please copy and paste into your browser.)

Melbourne Recital Centre acknowledges the Traditional Custodians of the lands on which we work, live and learn. We pay our respects to people of the Kulin nation, their Elders past, present and emerging and to all Aboriginal and Torres Strait Islander Peoples.