AddressWe have an exciting and new opportunity for aWarranty Clerk to join our team at the Torque Group in North Lakes.
At Eagers Automotive we are committed to developing the potential of our workforce. We understand that our personnel are our most valuable asset. Consequently, we are always looking for team members who share the same outstanding passion and dedication as we do.
Reporting to the Service Manager, this role is integral to the administration support of the Service Department.
Our Warranty Clerk will process all documentation relating to the service of vehicles whilst within their warranty period. It’s imperative that the Warranty Clerk maintain a professional attitude at all times and deal with Warranty issues in a timely manner.
This includes:
- Compile and complete warranty claims following guidelines set by the manufacturer
- Keep valid, current, and legible records of all claims submitted
- Maintain warranty storage of return parts and return all parts requested
- Submit transport and hidden damage claims
- Complete costing of repair orders and assist in other department costing duties, if Manager requires
You will ideally possess:
- Experience with ERA will be highly regarded
- Desire to deliver exceptional customer service
- Full Australian manual driver’s license
- Excellent attention to detail
- Experience within costing in dealerships will be highly regarded
The successful candidate will be rewarded with:
- An above award remuneration package
- A great team culture across all departments
- Ongoing training and support from the company and manufacturer
- Discounted health insurance, finance & insurance
- Employee purchase policy
- Employee assistance program
- Novated leasing and vehicle subscription offers
- Being part of Eagers Automotive, opportunity for career advancement and promotion exist for high-calibre employees
Eagers Automotive is Australia's largest and most dynamic and admired automotive retailer, employing over 8, 000 team members across 300 dealerships within Australia & New Zealand. We represent over 33 car brands and pride ourselves on delivering an exceptional customer experience.
As part of Eagers Automotive, we strongly believe in our core values: Integrity | Inclusiveness | Owner’s Mindset | Agility
