AddressAbout the role
Reporting to the Head of Global DTC e-Commerce, in this role, you will lead a team of 3 and you will own the eCommerce website experience for Penfolds.com globally, and Cellardoor.co in ANZ. You will support Penfolds' sales performance, through continuously optimising our customer and user experience through the exploitation of new features, functionalities, and contents to meet the needs of a diverse international audience while aligning with the organisation's goals and standards.
- Manage and supervise the implementation of all changes across both CellarDoor.co in ANZ and Penfolds.com globally.
- Optimise the eCommerce (AUS/US) and Online (ROW/International) user experience through the development of customer journey mapping and other engagement strategies across both CellarDoor.co in ANZ and Penfolds.com globally.
- In conjunction with the eCommerce and Marketing teams, develop and implement highly targeted and personalised campaigns, delivering real-time, campaign-driven and automated campaigns to maximise performance, web traffic and conversion.
- Manage language translations and third-party retailer connections
- Drive Conversion Rate Optimization (CRO) efforts to enhance key metrics
About you
We're seeking someone with experience managing Website Production teams, with a blend of technical expertise and highly developed communication skills with the ability to work collaboratively. You have proven success in the planning, production and maintenance of multiple websites, in different regions and languages.
- Experience working in multidisciplinary digital/technical teams.
- Proficient in the use and management of eCommerce platforms like Salesforce Commerce Cloud, formal qualification in the use of this tool would be advantageous
- Strong technical skills, including proficiency in HTML/CSS
- Adobe Suite (Photoshop/Indesign) and JSON coding skills are desirable
- Familiarity with tools for digital task and project management (e.g. Trello, Monday, Jira etc.)
What's in it for you
- AFR Boss Best Places to Work Top 10 Manufacturing and Consumer 2023
- Access to the world's most admired wines through our employee product allowance
- Flexible/hybrid environment to empower you to be your best
- Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
- Opportunity to build a career across multiple functions (we're really good at doing this!)
- Structured development programs to support your health, wellbeing and career
- "TWEforME Day" - an additional day of leave each year, for you to do you
- Meeting-free Monday mornings (we all love this!)
What's it like to work here?
We bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.
If you're ready to help us be the world's most admired premium wine company, please apply now!
It takes all varietals!
Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.
How to apply
We move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.
Please note that cover letters are not required (we really mean this!) All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit and a cognitive assessment. The assessments should take around 30 minutes in total and you will be able to download a report at the end of it. We will then be in touch ASAP to update you on how your application is progressing. We ask you to try to complete the assessments ASAP - ideally within 24 to 48 hours.
Note that we prefer to deal with you directly; we haven't briefed a recruitment agency on this role and won't be accepting CVs through any recruitment agency, so please apply directly.
