AddressJoin us in making a real difference every single day! Embark on a journey where your passion meets purpose, and where your skills are the tools to transform lives. Become part of the Multicultural Australia Team dedicated to creating a brighter, more compassionate world. Apply now and be the catalyst for change in the humanitarian space!
About MA
Multicultural Australia helps thousands of individuals from refugee, migrant, and asylum seeker backgrounds each year find their place in communities and organisations across Queensland.
Our passionate team delivers culturally informed and person-centred care that meets the direct needs of our clients and communities.
People are at the heart of what we do, and we are committed to developing a team that is diverse, inclusive, and caring.
We recruit individuals with strong social justice values who want to make difference in the lives of others, who enjoy collaborating and supporting clients build a new future.
If you share our mission, contact us today about launching a rewarding career with Multicultural Australia.
The Humanitarian Settlement Program’s (HSP) primary purpose is to provide welcome, safety and security to clients under the program while ensuring they are linked with essential services and appropriate housing options to ensure a smooth transition to life in Australia.
Multicultural Australia has recently created new teams and ways of working which will provide for more tailored and client and community led services across our leading program for humanitarian settlement. As part of this new way of working, we have openings for Welcome Coordinators within our experienced and supportive team.
Welcome Coordinators play a fundamental role in welcoming newcomers and facilitating their successful settlement into the community for the initial stages of their settlement journey.
We’re looking for enthusiastic and motivated individuals who want to be part of a caring and supportive team delivering important work with our clients.
What you’ll be doing:
- Provide support and assistance to individuals and families as they navigate the initial stages of their settlement journey.
- act as the first point of contact for newcomers, offering information, referrals, and guidance to access essential services and resources.
- Provide culturally competent case coordination services to individuals from diverse refugee and humanitarian backgrounds and ages including providing a warm, welcoming and inclusive environment and creating moments that matter for the initial 6-7 months of the client’s settlement journey.
- Conduct psychosocial assessment on arrival, including assessment of settlement needs, identification of client aspirations and goals, and explanation of the humanitarian settlement program and available services and referrals.
- Systematically ensure that all clients are receiving the essential services throughout the initial stage of settlement.
- Regularly meet with clients face to face, providing culturally sensitive emotional support demonstrating an understanding of acculturation and the enduring effects of past torture and trauma.
- Ensure all case notes, administration and documentation is completed to provide for quality service to clients.
- Take a collaborative, flexible and client focused approach to your work including flexibility to support out of hours emergency on call roster.
What qualifications and skills do I need?
Qualifications, licences and probity
- Demonstrated minimum attainment of a Diploma of Community Services (Case Management). Other relevant qualifications (including overseas qualifications) or experience may be recognised and a bachelor’s degree in a relevant field would be highly regarded.;
- Valid Queensland Driver’s License;
- Possession of, or willingness and eligibility to obtain a Blue Card Working with Children (Risk Management and Screening) Act 2000 and the Working with Children (Risk Management and Screening) Regulation 2020, and
- National Police Clearance Check.
Essential Skills / Experience
- Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers;
- An excellent understanding and knowledge of issues, current practice and policies in relation to the support of asylum seekers and refugees as well children and young people living in out of home care arrangements and living in kinship care arrangements;
Desirable Skills / Experience
- Experience supervising or line managing a team of staff;
- Accredited in Therapeutic Crisis Intervention; and
Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card.
For any queries, please contact Jo-Ann Cochran, Senior Manager HSP - *******@mcaus.org.au
How do I apply?
If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume.
Please submit your application no later than COB 24/06/2024. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.
At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.
