Address- UniSC Clinical Trials, Health Hub Morayfield
- Level 7, $99,285 - $108,534 p.a., plus up to 17% employer superannuation
- Full-time, fixed-term for three years
The Opportunity
You will play a crucial role in overseeing the recruitment process for all clinical trials across the UniSC Clinical Trial network of sites, whilst ensuring a positive participant experience. You will plan, develop and implement recruitment strategies, collaborating with Clinical Research Teams across a network of sites to enhance participant engagement to meet enrolment targets. You will focus on delivering an excellent participant experience throughout the trial journey.
For more information on UniSC Clinical Trials (UniSC CT), please visit us online: UniSC Clinical Trials
You will
- provide senior oversight of the clinical trials recruitment contact centre, with a focus on delivering a strong “first point of engagement” with trial participants;
- provide staff management and supervision, including coaching and mentorship of Participant Recruitment and Experience staff working across a network of sites to streamline recruitment activity; and
- work collaboratively with Investigators, Clinical Trials Operations Managers, Participant Outreach, Ethics, Quality and Administration teams to develop effective recruitment strategies for all studies.
About you
Your strengths lie in strategic thinking and planning to achieve high quality outcomes. You demonstrate exceptional communication and interpersonal skills, coupled with strong leadership qualities that cultivate a collaborative and results-driven team culture. Moreover, you take pride in showcasing your keen attention to detail, along with your adept organisational and project management abilities.
You will possess:
- Completion of a relevant degree with at least 5 years leadership experience in high volume contact centre or service environments or equivalent combination of relevant experience and/or education/training.
- In-depth understanding of the clinical trial process, including phases, protocols, and knowledge of and ability to apply ICH/GCP applicable regulatory guidelines.
- High level computer skills with experience in Microsoft Office suites, Adobe, Social Media platforms, websites, MS Teams, and Customer Management Systems. Real Time CTMS experience desirable.
- Previous experience in Clinical Trials, ideally in a recruitment focused role, with a proven track record of successful participant enrolment.
- Experience in analysing performance metrics with the ability to use analytics to optimise workforce management and improve participant engagement.
UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and Experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at *************@usc.edu.au or call +61 7 5430 2830.
Position Description: 6959 Participant Recruitment and Experience Coordinator
To be eligible to apply you must have legal work rights in Australia.
All applications must be lodged through the Careers at UniSC website.
UniSC does not accept unsolicited applications. For agency inquiries, contact *************@usc.edu.au
Applications for this position close midnight, Tuesday, 2 July 2024.
Your completed application must include:
- a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
Further information regarding how to prepare your application is available on our website: Join our team
We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life
Have questions or want to know more? For a confidential discussion, please contact:
Jessica Baird
Deputy Director, Clinical Trials
Telephone: 07 5456 3***
Email: ******@usc.edu.au
Discover UniSC
We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.
We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.
Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.
We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.
Our Culture & Benefits:
- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
