Welfare Officer

Welfare Officer – Melbourne Immigration Detention Centre

About us - Serco & Proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

About the Opportunity

As a Welfare Officer, you will play an integral part within the Welfare and Engagement Team and will help to contribute with the overall success of welfare services available to detainees. You will play a pivotal role in monitoring and supporting health and welfare outcomes for detainees, taking into account and addressing the individual needs and circumstances of detainees, including those with complex physical and/or mental health needs.

This is an amazing opportunity to ‘Start with a job and stay for a career’ with extensive employment & growth opportunities across Serco’s many contracts. At Serco we are committed to growing our team members with a large focus on professional development.

What you’ll be doing

• Supporting and interacting with detainees to optimise their personal autonomy and responsibility and normalise their experience as much as possible.
• Providing subject matter expert advice on management strategies to ensure Individual Management Plans (IMP) and Behaviour Management Plans (BMP) are targeted to improve health, wellbeing, and engagement of detainees.
• Participating in and undertake reception, induction and orientation activities for detainees as required.
• Assisting detainees to develop and maintain independence in their personal and health care needs.
• Organising and maintaining relevant administrative records and systems as per policies or government regulations.
• Providing support in religious, spiritual and pastoral care, ensuring detainees are free to practice their religion of choice individually or communally.

About you – Your ideal skills and experience:

• Experience in associated discipline such as Community Services, Disability Support, Individual Support, Aged Care, Sports Recreation, Learning and Development, Ethnic Affairs. (Certificate III level qualification in an associated discipline is desirable).
• Hold and maintain HLTAID009 Provide CPR and HLTAID011 Provide First Aid certificates with at least 6 months currency on the certificate.
• Maintain a current Working with Children certificate in accordance with the relevant state or territory child protection legislation (as required).
• At least two years’ experience in supporting people with high needs, either in a disability service or aged care in a community setting.
• Experience in managing and conducting structured programs and activities for adults or families.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Why Join Us

• You’d be joining a company that delivers essential public services that make a difference in the communities in which we live
• You’ll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!

If you’re inspired to make a positive difference, apply now.

For any additional questions, or to learn more, please contact me – Jacob Varnish – TA Business Partner – +61 8 8432 2571

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging