AddressLuxury Australian fashion brand Lorna Murray™ has an excellent opportunity for a highly competent new team member to join our dynamic team in Sydney's Inner West. The successful applicant will have outstanding administration and IT literacy skills, as well as both written and spoken communication skills. You will have the ability to work in a fast-paced environment where flexibility is fundamental to managing competing priorities.
Your meticulous administration skills and wholesale experience will shine through your ability to maintain and build customer relationships while meeting tight deadlines and ensuring our global customers enjoy the best possible care.
You will enjoy working as part of a team while also independently managing your daily and weekly tasks which are continually varied. You will also possess an outstanding work ethic and positive proactive attitude and the ability to maintain meticulous records.
Lorna Murray™ is known for its unique, hand-crafted woven accessories. The brand is focused on slow fashion, sustainable practices, and natural fibres. We are stocked in Australia and globally to 500+ carefully selected stockists in Italy, France, Spain, Greece, Germany, Sweden, the United Kingdom, the United States, The Caribbean, China, Japan, South Korea, Singapore, Taiwan, Middle East and New Zealand.
Salary will be commensurate with qualifications and experience.
This position is well suited to an individual who enjoys a dynamic role where flexibility is key.
You can visit our website at: https://lornamurray.com.au
Our instagram page at: https://www.instagram.com/lornamurray
In this role you are responsible for:
- Maintaining and building customer relationships with our global customers including boutique stores, department stores and online stores
- Meticulous maintenance of data including stockist information and cashflow projections, as well as update & maintaining CRM system
- Efficient and courteous correspondence with stockists to maintain current accounts
- Seeking new business through marketing campaigns and direct email messaging
- Preparing orders for stockists by assisting with picking, packing, invoicing and shipping
- Checking all invoices, including commission invoices for agents, and confirming all details and amounts due are correct
- Liaising with Webshop and Inventory teams in relation to stock availability
- Maintaining current files including printed and electronic documents
- Maintaining and updating current stockist information forms, terms and conditions, policies, etc.
- Liaising with PR & Marketing team on stockist requests for imagery
- Contacting new stockists, ensuring required information and details are received, recorded, reviewed and assessed
- Attending conference calls with stockists to assist with order placement and updates on order status
- Updating company manual and enhancing current processes to improve efficiency following discussion with the Director
- Creating wholesale guides and any additional wholesale tools as required
- Maintaining records of credit notes and ensuring invoices are accurate
- Managing stockists with special requirements / requests and ensuring all relevant requirements are undertaken and completed
- Accepting, arranging and maintaining backorders for stockists, including providing regular updates
- Coordinating wholesale team and casual staff to assign tasks and improve efficiencies as required
- Researching as required
- Any other duties as requested by the Director
You will have the following qualifications and skills:
- To be considered for this role you must have university qualifications and/or industry experience with a minimum of 2 years’ experience in Australia
- A professional yet bright and friendly demeanour with excellent written and verbal English communication skills
- High level of independence, confidentiality, adaptability and initiative with ability to work as part of a team
- Extremely organised, meticulous administration skills, excellent time management and strong attention to detail
- Strong work ethic and ability to work under pressure
- Business minded with interest and understanding of brand identity
- Proactive with strong initiative, continually forward planning
- Sales experience essential
- Creative and ability to adapt in a dynamic role
- Exceptional IT and trouble shooting skills – MAC, Xero, Google Sheets, Microsoft Office, Adobe Acrobat, PowerPoint and Excel
- Experience with enterprise resource planning (ERP) and B2B software systems advantageous but not essential
- Analytical with ability to learn new platforms and software programs as required
- CRM knowledge advantageous but not essential.
Please submit a PDF of your resume and a formal cover letter to Maria De Martin at email: *****@lornamurray.com.au
Please note, applications without a cover letter will not be considered.
Applications close on Friday, 31 May 2024
