Primary Location VIC - MelbourneJob Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne officeAbout the RoleService Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company.Nature of position: Casual / Full-time hoursLocation: Melbourne, VICReporting Line: Scheduling ManagerKey Responsibilities
- Triage Work Orders by identifying follow up tasks to ensure a successful site visit
- Make phone calls to customers and building managers to arrange access for our meter technicians
- If required, obtain from field supervisors technical information about a Work Order to understand the triage action
- Accurate data entry in client's systems and Excel sheets
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
- Undertake and complete any other duties as requested by Team Leader / Manager
- Strong focus on compliance and problem-solving
- Minimum 12 months in a Customer Service, administrative or technical support role is essential
- Competencies in MS Office suite: Word, Excel, Outlook is essential
- Basic technical knowledge of electrical metering work is an advantage
- Excellent organisational and administration skills
- High level attention to detail