AddressOur client, an innovative, agile business is seeking a motivated individual to appoint as an Administration | Customer Service Officer to join their dynamic and innovative team. The ideal background and experience of the successful candidate would be a person who has a strong background in Customer Service, who shares a passion for delivering excellent service, innovative solutions, and to provide administration and data entry support for the group as required.
This position is Full-Time and Permanent with starting times between 6:00am and 9:00am (depending on roster), Monday through to Friday.
Skills & Qualifications:
- Experience in office administrative role
- Experience in a Customer Service focused role
- Effective time management skills, managing multiple tasks, competing priorities, and meeting conflicting deadlines
- Excellent verbal and written communication skills
- Strong attention to detail
- Well presented with exceptional work ethic
- Positive approach
Duties & Responsibilities:
- Ensure exceptional Customer Service is offered on every engagement.
- Identify opportunities for improvement and develop initiatives to address these areas for improvement.
- Manage internal, external customer enquiries.
- Manage first contacts, follow-ups and case resolution.
- Manage conflict and complaints internally/externally.
- Work to resolve service claims in an efficient and cost-effective manner.
- Strong focus on exploring all available options to resolve claims
- As necessary, escalate service issues to management.
- Provide accurate and timely information.
If you are looking for a company who values their team members, provides autonomy with the scope to shine, and opportunity to progress your career, apply now!
Please send your CV through without delay for immediate interview!
