Workcover Administrator And Injury Call Taker

Job Title: WorkCoverAdministrator and Injury Line Call Taker

Location: NottingHill Victoria

Position Type: PermanentPart Time Tuesday to Thursday. (potential hybrid role)

About Us: OccCorpis an innovative organization committed to the well-being of our employees. We aimto provide a supportive environment for our team members. We are seeking adedicated individual to join our team as a WorkCover Administrator and InjuryLine Call Taker.

Salary: $61,600 Including Super - Pro Rata

Key Responsibilities:

1. Claim Notifications Nationally:

• Manage the end-to-end process of WorkCover claim notifications across all locations.
• Ensure timely and accurate submission of claims to relevant authorities.

1. Employer Excess Management:

• Monitor and administer employer excess policies in collaboration with internal stakeholders.
• Provide guidance to managers and employees on excess-related matters.

1. Wage Reimbursement:

• Oversee the reimbursement process for lost wages, ensuring compliance with relevant regulations.
• Liaise with finance and HR departments to facilitate seamless wage reimbursement.

1. Insurer Follow-Ups:

• Communicate effectively with insurance providers to expedite claims processing.
• Maintain a proactive approach to resolving any claim-related issues.

1. WorkCover Admin Duties:

• Assist in various administrative tasks related to WorkCover, ensuring accurate record-keeping.
• Collaborate with internal teams to streamline processes and improve efficiency.

1. First Point of Contact for Injury Line Reporting:

• Act as the primary contact for employees reporting injuries during business hours.
• Provide empathetic and efficient triage management, ensuring appropriate follow-up actions.

1. Triage Management of Calls:

• Handle incoming calls related to workplace injuries with professionalism and empathy.
• Organize medical appointments and manage the coordination of necessary support services.

1. Stakeholder Contact:

• Maintain open and effective communication with relevant stakeholders, including employees, managers, and healthcare professionals.
• Ensure stakeholders are informed and involved in the injury management process.

1. Handover to Injury Managers:

• Facilitate a smooth transition of injury cases to designated injury managers.
• Provide comprehensive handover documentation to support ongoing case management.

Qualifications and Skills:

• Previous experience in a similar role within WorkCover administration would be well regarded.
• General knowledge of WorkCover regulations and relevant legislation.
• Exceptional communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Organizational and time-management skills with attention to detail.
• Proficient in relevant software and databases.

How to Apply:Interested candidates are invited to submit their resume and cover letter to ***************@occcorp.com.au.Please include "WorkCover Administrator and Injury Line Call TakerApplication" in the subject line. The deadline for applications is 6thof February 2024.

OccCorp is an equalopportunity employer and encourages individuals from all backgrounds to apply.We thank all applicants for their interest; however, only those selected for aninterview will be contacted.