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SalaryClaro Aged Care and Disability Services is a leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' - and we're here to enable you to shine. We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.
Do you want to make a difference? Join us in our mission to support people with disabilities to live a great life!
The Opportunity:
The After-Hours Coordinator ensures the delivery of reliable, quality, individually tailored, compliant customer care and solutions to our aged and disability customers to enable them to optimise their independence, health, well-being and quality of life. This role if fully remote and can be based anywhere in Australia.
Please Note - this is a casual role, 7 days roster - Various shifts, outside of business hours including Public Holidays
You will be responsible for, but not limited to:
- Develop and maintain effective and compliant rosters, that suit the needs of our business and our clients while delivering exceptional customer service.
- Manage ad hoc change to employee or client availability, including leave and changes to work patterns.
- Excellent communication and engagement with internal and external stakeholders.
- Maintaining data integrity and accurate record keeping.
- Creating and interpreting reports to forecast resourcing requirements and opportunities.
- Be an active participant in driving change when the chance arises.
- Manage time sheet approvals and ensure our employees are rostered in line with the Award and NES.
- Manage your time effectively to ensure all queries are responded within a reasonable time frame.
- Experience rostering, scheduling, and working with Support Workers/Customers in Aged Care or Disability services
- Awareness of aged care and disability service provision sector
- Exceptional ability to work with autonomy and use initiative
- Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity.
- Highly developed organisational skills, ability to maintain attention to detail whilst multi-tasking.
- A high level of computer literacy with extensive experience in Microsoft Office and electronic data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information and urgent timeframes
- NDIS Worker Screening Check
- National Police Certificate (within the last 6 months)
- Right to work evidence
- Flexibility to work from home
- Opportunity to work in a rewarding sector, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Free annual flu vaccination
- Employee Assistance Program for staff and their families
To apply select the 'apply' button below and you will be redirected to our website to commence your application.
Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today!
“We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant”
We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
