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SalarySportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We're a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever and curious people around the world. We're a global player, but in Melbourne, Sydney and Darwin we're tight knit, with 800 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools - take a look:
About the role
Sportsbet Workplace Technology team is looking to attract a passionate and dedicated IT Workplace Tech Support officer to provide enterprise technology support to internal users, and frontline support of our applications for our customers. Reporting to the Workplace Technology Operational Lead (Melbourne based), you'll be responsible for providing an awesome customer service experience to our internal and external customers, balancing people with the process.
Duties Include
- Provide level 1st level support for Windows and Mac environments remotely and in person
- Provide regular and proactive hardware and software support/installation and maintenance
- Maintain inventory of all end user equipment through Asset Management database
- UC/VC support and administration
- Provide superior proactive hardware and software support/installation and maintenance
- Maintain inventory of all end user equipment
- Ability to methodically troubleshoot issues and own Incidents and Requests to resolution with strong customer service skills
- Ability to work both independently with minimal supervision and as part of a team
- Support additional Workplace Technology business and operations as they arise.
- Some experience in a Service Desk or Customer service role
- Training/Certification/degree in End User Computing or IT field with knowledge of IT concepts
- Some knowledge of Windows and Mac platforms
- Basic Understanding of Active Directory, SCCM, JAMF and Identity management
- Basic understanding of the Microsoft Office 365 and other collaboration tools
- Passionate about our customer experiences, internal and external customers
- Able to operate in the grey and seize opportunity
- Creative thinker, Lateral thinker, Lean thinker
We don't expect you to do all this for free, so along with a very competitive salary we will also provide you with:
- 25 days annual leave (a whole extra week of holidays)
- Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs
- Genuine flexible working and remote working policy
- Discounted gym memberships, free breakfast and loads of event and conference tickets and many more
- Best in class Parental Leave program with six months paid leave for Primary Carers
We're a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are.
If this all sounds good, then we can't wait to connect with you… so please apply now!
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