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Form of workAwesome opportunity to run a multi-million dollar Workshop as part of a supportive, driven and highly successful Management Team.
COMPANYVoith is a global provider of Industrial Services & Parts sold into the Rail and Mining Industry. This is a great opportunity to join the Management Team within a true market leader. The business is nationally known for their high service levels, after market support and innovation. Achieving record service sales over the last few years, this company is booming and are now looking to appoint a new Workshop Manager for their Brisbane Service Centre.
THE ROLE
Reporting to the Regional Manager you will be responsible for the management and control of the service centre activities to ensure these activities are in accordance with customer expectations, company guidelines and procedures in relation to quality and service. The role will be managing the Workshop which is predominantly a Rail and Mining based service workshop. Responsibilities include:
- Manage the retention and profitable operation of the Customer Service centre.
- Implement the service policy including the supervision of staff (10), service enquires, price and cost control.
- Ensure that all service and repairs are delivered on time and in accordance with company quality standards.
- Maintain a high level of efficiency and productivity in relation to workshop and field service work
- May from time to time be required to assist in the repair / overhaul process ie. “working on the tools”
- Handle customer complaints and issues for the Customer Service Centre
- Direct the activities of the Service Technicians in the field.
- Manage company assets including service equipment and company vehicles.
- Ensure staff are trained in correct procedures in relation to product service and repair
- Develop quotes for customers and ensures they are accurate and adhere to company policy and guidelines.
- You hold a technical qualification appropriate to the products being serviced combined with proven practical experience
- Must possess sound people management skills with ability to handle conflict and grievances
- At least five years’ experience in front line management
- Previous Workshop management experience and has an inclusive management style to bring the team along with them.
- Opportunity to join a global business
- Ongoing training and development
- Excellent earnings potential
Our client is a true “employer of choice” with a genuine focus on employee development and training and are known to promote from within and place a high value on recognition and reward.
If you match the essential criteria and are looking to make your next career move, click the apply now button! Alternatively, you can email me directly at Austin.smith@astrumrecruitment.com or for an informal and confidential chat please call – 0427 785 614
*Only successful candidates will be contacted
