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Complaint Resolution Officer jobs

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COMPLAINTS RESOLUTION OFFICER

Manage end-to-end case management through inbound/outbound calls, emails, social media, and live chat. Recommend solutions aligned with policies to resolve queries promptly and enhance guest satisfaction. Utilise Salesforce to inp...

CompanyLaunch Recruitment
AddressAltona, VIC
CategoryGovernment & Defence
Date Posted a week ago See detail

Complaints Resolution Officer

Launch Recruitment

Altona, VIC

Manage end-to-end case management through inbound/outbound calls, emails, social media, and live chat. Recommend solutions aligned with policies to resolve queries promptly and enhance guest satisfaction. Utilise Salesforce to inp...

a week ago seen See more...

Compensation Complaints Resolution Officer

Cbus Super

Melbourne, VIC

Manage a portfolio of internal dispute resolution (IDR) compensation-related complaints within legislative timeframes. Handle AFCA IDR complaints, preparing detailed submissions and responding to AFCA queries. Maintain regular, pr...

3 weeks ago seen See more...

APS5 - Complaints Officers New

Randstad

Broadmeadows, VIC

$60.26 per hour

Handling complaints and incidents, which includes assessing, documenting, resolving, and referring them as necessary. Addressing escalated complaints and ensuring timely resolution within specified deadlines. Drafting high-quality...

4 hours ago seen See more...

APS 4 Complaints Officer New

Dfp Recruitment

Canberra, ACT

APS 4 $43.82 Hourly Rate / + Super. Deakin, ACT. 12-month contract (possible extension). Supporting the coordination of complaints received by the agency including resolving at point of entry, assessing, recording and referring as...

7 hours ago seen See more...

APS 4,5,6 Complaint Officers New

Atlamgroup

Canberra, ACT

Job InfoLocation: canberra, ACT Salary: Not Specified Job Type: Contract position | Part time position Deakin, ACT 12-month contract (possible extension) About the clientThe Agency is seeking 4 Complaints Officer to join their fas...

7 hours ago seen See more...

APS4 Complaints Officer New

Chandler Macleod Group

Canberra, ACT

Supporting the coordination of complaints received by the agency including resolving at point of entry, assessing, recording, and referring as required. Contacting relevant stakeholders to confirm receipt of referred complaints an...

7 hours ago seen See more...

APS 4 Complaints Officer New

Face2Face Recruitment

Canberra, ACT

Support the coordination of complaints received by the client including resolving at point of entry, assessing, recording and referring as required. Contact relevant stakeholders to confirm receipt of referred complaints and gathe...

7 hours ago seen See more...

APS4, 5 & 6 Complaints Officer

Atlamgroup

Geelong, VIC

The team are responsible for handlingresolution of reviews and complaints working directly with participants, providers, internal and external stakeholders. Responsibilities may include but are not limited to; Supporting the coo...

yesterday seen See more...

APS4, 5 & 6 Complaints Officer

Dfp Recruitment

Geelong, VIC

Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required. Managing complaints and participant incidents, including assessing, recording, r...

yesterday seen See more...

Customer Service Officer - Complaints

Chandler Macleod Group

Melbourne, VIC

Managing complaints coming into the agency. Assessing, recording, resolving and referring as required. Managing escalated complaints and working to strict deadlines. Drafting and sending high quality written correspondence. Coordi...

yesterday seen See more...

Customer Service & Administration Officer/Complaints & Resolution Officer (Pool)

Department Of Transport Wa

Innaloo, WA

Exemplify personal integrity and self-awareness. Cultivate strong, productive working relationships and partnerships. Communicate and influence at a senior level with a range of stakeholders including industry and government bodie...

4 weeks ago seen See more...

APS5 Complaints Officer

Talent International

Chermside, QLD

Contract until June 30th 2025.. Chermside location.. Work from home options available.. Contractor benefits through Talent, find out more today!. Managing complaints and participant incidents, including assessing, recording, resol...

2 days ago seen See more...

Complaints Officer (APS4 equivalent)

Hoban Recruitment

Chermside, QLD

APS4 equivalent $43+ p/h. Located in Chermside, Queensland. Up to 12 months with potential to extend, pending business and performance requirements. Supporting the coordination of complaints received, including resolving at the po...

2 days ago seen

APS5 Complaints Officer

Chandler Macleod Group

Chermside, QLD

Managing complaints coming into the agency. Assessing, recording, resolving and referring as required. Managing escalated complaints and working to strict deadlines. Drafting and sending high quality written correspondence. Coordi...

2 days ago seen See more...

Assistant Complaints Officer

Government Of Western Australia

Cannington, WA

$79,156-84,977 per year

Ability to interpret and apply legislation. Ability to identify solutions to routine administrative problems. Proficient computer skills including a working knowledge of databases, spreadsheets and word processing....

7 days ago seen See more...

National Customer Resolution Officer

Veolia

Gosford, NSW

Flexible working arrangements. Genuine career development opportunities. Work for a global leader in environmental sustainability. Receive and investigate customer invoice disputes striving to provide appropriate resolutions and e...

a week ago seen See more...

APS 4 - Complaints Officer

Australian Department Of Social Services

Australian Capital Territory

National Office, Tuggeranong. completing tasks of moderate complexity independently, and exercising judgment in line with departmental policies and procedures. managing correspondence effectively, adhering to DSS policies, task c...

a week ago seen See more...

Complaints Officer

Australian Department Of Social Services

Greenway, ACT

completing tasks of moderate complexity independently, and exercising judgment in line with departmental policies and procedures. managing correspondence effectively, adhering to DSS policies, task cards, Standard Operating Proce...

2 weeks ago seen See more...

Intake and Resolution Officer

Victorian Disability Worker Commission

Melbourne, VIC

Receive notifications and complaints about registered and unregistered disability workers by telephone, in writing or in person. Gather information to make objective assessments of complaints and determine the appropriate internal...

2 weeks ago seen See more...

Senior Family Dispute Resolution Prac / Family Law Pathways Network Officer

Centacare North Queensland

Townsville, QLD

SCHADS 6Salary. Contract back-fill position - 6 month contract. Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging. 5 Weeks Annual Leave + 17.5% leave loading....

2 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher Au

Melbourne, VIC

Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Workers Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses....

3 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher Bassett

Melbourne, VIC

Grow with GB! Industry leader in providing career development opportunities . Flexible and hybrid working arrangements including Work from Home. Something for everyone - range of employee benefits, discounts and wellbeing programs...

3 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher

Melbourne, VIC

Permanent

Grow with GB! Industry leader in providing career development opportunities. Flexible and hybrid working arrangements including Work from Home. Something for everyone - range of employee benefits, discounts and wellbeing programs....

3 weeks ago seen See more...

APS5 Complaints Officer

Hays Recruitment

Melbourne, VIC

Must be Australian Citizen. Amazing Career Progression within the APS. Learning and Development Support. Assessing and monitoring complaints and other regulatory intelligence.. Managing a caseload of complaints in connection with...

4 weeks ago seen

Complaints Officers

Randstad

Brisbane, QLD

Due to overwhelming demand across the public sector for Complaints Officers, we are seeking expressions of interest from candidates looking to work within a Federal Government department assisting with incoming complaints and inci...

4 weeks ago seen See more...

Engagement & Complaints Officer

Nsw Department Of Customer Service

Sydney, NSW

This is an exciting opportunity to manage complex complaints within a regulatory focussed environment, assisting consumers and traders understand their rights and responsibilities under legislation administered by NSW Fair Trading...

4 weeks ago seen See more...

Senior Dispute Resolution Officer - Bank

Suncorp

Australia

Permanent

Apply comprehensive knowledge of banking industry standards, legal principles, internal policies, and EDR scheme approaches to analyse and determine appropriate actions on disputes received via the EDR scheme. Correspond and commu...

4 weeks ago seen

Complaints Officer

Synergy

Perth, WA

Permanent

Central point of contact for escalated customer issues for internal and external customers. Responsible for the investigation and management of complaints and escalated complaints, ensuring high standards of customer service, reco...

a month ago seen

Compliance & Complaints Officer

Talent Web Recruitment

Brisbane, QLD

Investigate and resolve complaints through phone and written communication in a timely and empathetic manner. Prepare and submit ASIC Complaint reports. Assist in developing compliance processes and provide advice on regulatory ma...

a month ago seen See more...

Senior Complaints Officer

Programmed Health Professionals

Melbourne, VIC

Strong analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed.Excellent written and verba...

a month ago seen See more...

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