Address- Contract until June 30th 2025.
- Chermside location.
- Work from home options available.
- Contractor benefits through Talent, find out more today!
About the company:
Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.
About the role:
The Internal Reviews and Complaints Branch is the central point of coordination for handling and resolution of complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner.
Responsibilities of the role include but are not limited to:
- Managing complaints and participant incidents, including assessing, recording, resolving, referring and follow up when required.
- Ensuring an allocated caseload of complaints are managed effectively and in line with timelines.
- Producing high-quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Review and assess information to determine complaint risk and escalate in accordance with established handling processes
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
What's in it for you?
- Join a supportive and collaborative work environment that is dedicated to improving the lives and experiences of others.
- Competitive hourly rate, aligned with APS5 banding.
- Flexible working arrangements on offer.
- Contractor benefits available through Talent, join the family today!
- Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
Skills and experience required:
We strongly encourage your application should you have demonstrated the below skills and experience:
- Previous experience managing high volume complaints, including recording, assessing, resolving at point of entry and referring as required.
- Ability to maintain a high level of resilience and empathy while managing escalated complaints, which can include managing challenging and/or emotive calls.
- Exceptional communication skills, ability to liaise professionally with participants, providers, and internal employees.
- Previous working within the disability sector, highly regarded, however, not essential.
- Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship
How to apply:
To find out more, please "Apply for this job" or contact Stephanie Rose at **********@talentinternational.com or (07) 3031 4*** for a confidential discussion about your job search TODAY!
For a list of all vacant positions, please see our website www.talentinternational.com
Applications close Thursday, 18th July.
