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Service Desk Team jobs in Australian Capital Territory

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ICT SERVICE DESK TEAM LEADER

Lead, mentor, and motivate Service Desk technicians. Set performance expectations, prioritize tasks, and ensure timely issue resolution. Maintain a customer-centric approach and handle escalated issues. Streamline processes, analy...

CompanyDigital61
AddressCanberra, ACT
CategoryIT
Date Posted a month ago See detail

ICT Service Desk Team Leader

Digital61

Canberra, ACT

Lead, mentor, and motivate Service Desk technicians. Set performance expectations, prioritize tasks, and ensure timely issue resolution. Maintain a customer-centric approach and handle escalated issues. Streamline processes, analy...

a month ago seen See more...

Service Desk Team Lead

Unisys

Canberra, ACT

Permanent

Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider. Supervising employees who deliver remote...

2 months ago seen See more...

Payroll Services Team Leader, APS Level 6, Financial

Hireroad

Canberra, ACT

Job closes 18/5/2024. Growing innovative & competitive businesses, industries and regions. Investing in science and technology. Strengthening the resources sector. Canberra. Job closes 18/5/2024. Growing innovative & competitive b...

3 days ago seen See more...

Payroll Services - Team Leader

Australian Federal Police

Canberra, ACT

Personal characteristics of adaption and development are essential.We are searching for motivated and enthusiastic individuals who have demonstrated experience leading busy and diverse teams.As the Team Leader you will be required...

3 days ago seen

IT Service Desk Analyst

Cleared Ict

Barton, ACT

This opportunity is ideal for individuals passionate about IT support and customer service, looking to make a significant impact in a dynamic environment. Address customer requests related to software, hardware, and network operat...

a week ago seen See more...

IT Service Desk Analyst

Cleared Ict

Canberra, ACT

Troubleshoot and support computer/desktop installation, operation, configuration, customization, and usage of assigned products. Provide prompt, efficient, and friendly customer service by responding to and resolving customer requ...

a week ago seen See more...

Service Desk Analyst

The Recruitment Company

Canberra, ACT

Oversee Service Desk operations, including monitoring of telephones, and service portal requests coming in from all offices. Respond to IT Service Desk calls within agreed service level timelines. Resolve help desk incidents withi...

2 weeks ago seen See more...

ICT Service Desk - Quality Coach / Quality Assurance Specialist

Unisys

Canberra, ACT

Must be an Australian Citizen.. NV1 Security Clearance is required.. The role is based in Canberra, Australia.. Consistently monitor Service Desk agent interactions with End Users and related tickets. Ensure timely and effective c...

2 weeks ago seen

Service desk Analyst

Boundary Consulting Pty Ltd

Canberra, ACT

Provide first-line technical support to users via phone, email, chat, or in-person. Diagnose and resolve hardware, software, and network issues in a timely manner. Log all support requests accurately and promptly into the ticketin...

2 weeks ago seen See more...

Service Desk Analyst

Australian Electoral Commission

Canberra, ACT

Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and Service Desk operations. Demonstrated personal integrity whilst achieving...

2 weeks ago seen

Service Desk Support

Whizdom

Canberra, ACT

Provide Level 2 application support to theBusiness areas. Provide thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation and attempting to replicate in lower...

2 weeks ago seen See more...

Level 1 Service Desk Technician

All It Solutions

Canberra, ACT

A hungry attitude for all things IT. Great customer service skills. Fluent English communication. A positive attitude. Present well. Networking. Server technologies. Desktop systems. Microsoft operating systems and applications. C...

2 weeks ago seen See more...

Service desk

Kirra Services

Canberra, ACT

Testing and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritizing and resolving IT concerns and escalating serious issues to r...

2 weeks ago seen

Managed Service Desk Engineer

Asi Solutions

Belconnen, ACT

End-User Support: Provide diagnostic troubleshooting and support for all supported end-user software and hardware issues. Respond to support tickets in a timely and professional manner, ensuring all issues are effectively resolved...

4 weeks ago seen See more...

Triaging & Admin Service Desk

Australian National University

Acton, ACT

Exciting and diverse role. Ongoing development. Central Canberra location. A statement addressing the selection criteria. A current curriculum vitae (CV)which includes the names and contact details of at least three referees (pre...

4 weeks ago seen See more...

Triaging & Admin Service Desk

Australian National University

Canberra, ACT

556112 Canberra / ACT, ACT, Australia, 2601 Continuing Closing at: Jun 9 2024 at 23:55 AEST Exciting and diverse role. Ongoing development. Central Canberra location. A statement addressing the selection criteria. A current curri...

4 weeks ago seen See more...

Managed Service Desk Engineer

Asi Solutions

Belconnen, ACT

End-User Support: Provide diagnostic troubleshooting and support for all supported end-user software and hardware issues. Respond to support tickets in a timely and professional manner, ensuring all issues are effectively resolved...

4 weeks ago seen See more...

Service Desk Manager

Australian Sports Commission

Canberra, ACT

Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analyse, report and escalate emerging Service Desk issues and risks, recognising systemic issues...

4 weeks ago seen See more...

ICT Service Desk Manager

Unisys

Canberra, ACT

Must be an Australian Citizen. To be successful, you must hold at least NV1-level security clearance.. The role is based in Canberra, Australia. Managing employees who obtain information from services requester, log information in...

4 weeks ago seen See more...

Service Desk Analyst , Baseline cleared - Fujitsu

Chandler Macleod Group

Canberra, ACT

Providing support to our customer, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or through appropriate escalation to a higher level.. You will manage calls from initiatio...

4 weeks ago seen See more...

Service Desk Analyst

Civil Aviation Safety Authority

Canberra, ACT

CASA is committed to attaining and retaining the highest quality of skilled professionals and providing a desirable work environment in which they can maximise their talent and potential. We are responsible for: human resou...

4 weeks ago seen See more...

ICT Service Desk Analyst - Multiple Opportunities

Unisys

Canberra, ACT

Must be an Australian Citizen. Requires Baseline Security Clearance. Provide troubleshooting to computer/desktop installation, operation, configuration, customization, and usage of assigned products. Respond to and resolve custom...

4 weeks ago seen See more...

Services Desk Analyst L1

Unisys

Canberra, ACT

1st Level telephone and other media contact support.. Strive for a high level of first contact resolution.. Accurately document calls and incidents.. Manage time and workload to meet predetermined service levels.. Maintain data ac...

4 weeks ago seen See more...

Service Desk Manager

Australian Institute Of Sport

Canberra, ACT

$98,209 - $113,229 + up to 15.4% superannuation - ASC Grade 5. Canberra. Ongoing Full Time. Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analy...

4 weeks ago seen See more...

Service Desk Analyst , baseline cleared - Fujitsu

Chandler Macleod

Canberra, ACT

Contract

Providing support to our customer, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or through appropriate escalation to a higher level. You will manage calls from initiation...

4 weeks ago seen See more...

IT Service Desk Analyst

Seven

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

a month ago seen See more...

IT Service Desk Analyst - Canberra

Seven West Media

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

a month ago seen See more...

Level 2 Service Desk Analyst

Penten

Canberra, ACT

Resume. Cover letter. Clearly outline your Australian citizenship. Serve as an advanced point of contact for end-user queries, demonstrating comprehensive knowledge and expertise in resolving a wide range of issues effectively. Ta...

a month ago seen See more...

Service Desk Analyst

Asic

Canberra, ACT

ASIC is seeking a full time Service Desk Analyst to join their Digital, Data and Technology Team Salary starting from $90,749 depending on experience (plus up to 15.4% superannuation). Permanent position based in Canberra. Providi...

a month ago seen See more...

Service Desk Analyst

Minterellison

Canberra, ACT

Oversee Service Desk operations, including monitoring of telephones, and service portal requests coming in from all offices. Respond to IT Service Desk calls within agreed service level timelines. Resolve help desk incidents withi...

a month ago seen See more...

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