Aboriginal Customer Service Officer (50(D))

The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.

About Communities

The work we do at Communities is meaningful and rewarding.  We bring together vital services that support children, young people, families, and communities to grow and ultimately thrive.

Working with the Communities can be both personally and professionally rewarding whether you are working in a front-line role or a corporate role.  All our staff contribute to achieving our common goals, which make a difference in the lives of vulnerable children and families in our communities.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

Join us and work in a role where you can make a real difference to the lives of children, families, individuals, and communities throughout Western Australia.

The Opportunity

As an Aboriginal Customer Service Officer, you will be responsible for providing advice and assistance to Aboriginal customers. This will include providing advice and assistance to Aboriginal customers on all aspects of services and products available at a community and local level from Department of Communities.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Louise Ward, Senior Case Manager, on (08) 6414 3*** or email ***********@communities.wa.gov.au during business hours only.

There is currently 1 permanent position available for immediate filling.

The successful applicant or applicants assessed as suitable through this process may receive further offers of permanent employment in this or similar roles.

Living in the South West Region

More than 23,000km make up the South West Region, where you can easily explore the national parks and also enjoy the fresh produce and gourmet experiences, beaches and beautiful vineyards.

Like other Western Australian communities, the South West Region experiences social challenges in the community with drugs and alcohol misuse, child abuse and poverty being the most recurrent issues faced.

The staff in the South West region are welcoming, knowledgeable and supportive to all staff in their work and career development. Working at Communities can be both personally and professionally rewarding, with the biggest benefit being the contribution you’ll make to achieving positive outcomes for the WA community.

To view more of what the South West Region has to offer click here.

Benefits of Working With Us

Communities offers you career progression, variety, access to comprehensive learning and development, and great employment conditions. Some of these benefits may include:

• 4 weeks annual leave,
• 3 days additional public sector holidays,
• 15 days personal leave per annum,
• 11% superannuation, full employer contribution,
• Discount on private health insurance,
• Access to flexible working arrangements including working from home or alternate work locations for enhanced work life balance,
• 3 months long service leave for every seven years consecutive service,

• Eligibility to join the fitness passport program (access to 84 gyms across WA from $13.95 per week),

• Free access to a confidential employee assistance program for you and your family, which includes psychology and counselling services,
• Study assistance,
• 14 weeks paid parental leave after 12 months continuous service,
• Comprehensive learning and development opportunities that focus on your career aspirations and,
• 5 days cultural and ceremonial leave for Aboriginal and Torres Strait Islander employees.

Join the Department of Communities Today!

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A two [2] page written application addressing 2, 3, 5 and 8 of the essential Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Mali Kalem, HR Consultant, on 0403 689 *** or email *************@communities.wa.gov.au. 

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 ***

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

The Department of Communities is an Equal Opportunity Employer and is committed to attracting and retaining Aboriginal people as a vital part of our diverse and talented workforce.  The Department recognises Aboriginality as a genuine occupational qualification for this position under 50(d) of the Equal Opportunity Act 1984. To apply you must be of Aboriginal or Torres Strait Islander descent, identify as such, and be recognised by the community.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Mali Kalem. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments:
- Application Form
- Information for Job Applicants
- JDF - Aboriginal Customer Support Officer (50(d)) - L3.docx

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